Experience

The Virtual Call Center, Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Remote Customer Service Rep.

  • May 2020 - Present



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• Remote Customer Support Rep.

  • 2010 - 2012

  As a remote agent I worked independently. Self-motivated, and worked with minimal supervision answering customer concerns, placed orders for as seen on TV products, as well as answering call for insurance buys. Escalated calls when necessary. Experienced in TTY. As a remote agent I worked independently. Self-motivated, and worked with minimal supervision answering customer concerns, placed orders for as seen on TV products, as well as answering call for insurance buys. Escalated calls when necessary. Experienced in TTY.



I Gotta Go LLC

• Danbury, CT

• Owner/Operator

  • 2006 - 2010

  Managed all aspects of the business and day-to-day operations. Including financial reporting, quarterly tax reporting, P&L, routing, customer management, state licencing, collections, sales projections, commercial and residential sales, and quality control audits.Grew a new business from the ground up, increasing sales by 20% year-over-year. Managed all aspects of the business and day-to-day operations. Including financial reporting, quarterly tax reporting, P&L, routing, customer management, state licencing, collections, sales projections, commercial and residential sales, and quality control audits.Grew a new business from the ground up, increasing sales by 20% year-over-year.



TruGreene Chemlawn

• Danbury, CT/Marlboro NY

• Office Manager/Commercial Sales Rep

  • 1999 - 2005

  Provided the highest level of customer service for high profile accounts in the New York and Connecticut area. Increased commercial new sales by 100Kin less then six months. Renewed 80K in base customers, Provided quarterly and annual for a 3.5 Million dollar branch. Staffed and trained all front offi. Place employees/ new hires for customer support. Attained yellow belt in Six SIgma by implementing new training programs and helped in the development of new customer retention programs within the company. Compiled daily, weekly, monthly, and annual reporting for the regional office. Handled all accounts payable/ receivable for the branch. Planned all branch functions including employee recognition awards and ceremonies. Show less