Senior Computer Technician as a IT Consulting & Project Manager with Administrative Assistant Duties

• Aug 2014 - Present

Technical Support Representative

• Feb 2012 - Aug 2014

Provided professional technical support for in-house as well as ISSI’s client based customers through analyzing and problem solving via remote desktop, phone calls, emails and in addition to on-location desktop service. My achievements are facilitated by way of installing, configuring, implementing, and documenting a diversity of computers and software technologies. I am capable of demonstrating the ability to research and resolve problems in a timely manner by using a variety of resources and tools in a self-directed work environment. Furthermore, I am able to understand and educate customer callers on various system functions. When the Help Desk Supervisor is unavailable, I become the main point of contact for help desk issues where I assign help desk tickets to the appropriate technician based on their skill level.

IT Manager / Supervisor with Administrative Assistant Duties

• Jan 2002 - Nov 2009

Managed daily IT support operations with a crew as large as eleven team members which entailed end-user support, and improving productivity, in an addition to development and maintaining network systems. Worked directly with team members to oversee the timely installation of software and hardware to ensure successful completion of projects within timelines and budgets as well as acting as a liaison with the Vice President of IT and the technicians. Developed and maintained vendor relationships as well as managed the purchase of hardware and software products. Effectively reduced year-end budget cost up to 30% throughout the year by finding the best prices for IT purchases without reducing performance. Guided and oversaw the development of a web based interface to the hardware inventory database. I was able to provide robust record keeping of support and warranty agreements to include information on activation, renewals and current status.

Network Administrator / Engineer

• Jun 2000 - Jan 2004

Confident self-starter with the ability to adapt into new environments and take from existing and past experience to quickly adapt to new technology. Fulfilled administrative responsibilities to provide support for 100 users in a Windows/Novell based network. Duties included but not limited to desktop support, peripheral support, installation & configurations of servers in addition to facilitating backups and restorations.

Network Administrator

• Jul 1999 - Jun 2000

Performed for a consultant firm that provided short-term & long-term engagements. Main responsibility was to assist engineers in the troubleshooting and resolving of client issues during the development & implementation phases. Also, installed, configured and maintained computer hardware and peripheral equipment. During my employment, I possessed certifications as a Certified Novell Administrator and Engineer (CNA 3, CNA 4, CNE 3, CNE 4). As a result of displaying outstanding work performance, dedication and determination, Cumberland Insurance Group (a customer of Adaptive Data Systems) hired me for fulltime