Experience

DCH Montclair Acura
• United States
• Retail
• 1 - 100 Employee
• Client Advisor

  • May 2022 - Present


Toyota Motor Corporation

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Representative

  • Mar 2021 - Feb 2022

  • In less than a year, while being completely new to the automotive sales industry, I sold over 210 plus units, putting me as one of the top sales representatives. Completed courses & training modules to be Toyota Certified • Presented a wide range of vehicles with a positive and engaging attitude, highlighted and demonstrated key selling points, and stayed up to date with up and coming vehicles • Greeted customers warmly and used strong interpersonal skills to establish a rapport. Receiving positive feedback for customer service and professionalism, and offering each customer with a VIP style treatment by offering water, cappuccino, coffee etc. These combined skill-sets allowed me to receive the highest amount of 5-Star Reviews on Google in the entire dealership • Leveraged active listening skills to select the most appropriate car models for each customer’s needs, successfully converting walk-in prospects into actual sales • Qualifying hot, warm, and even cold leads, by following up with information regarding new and pre-owned vehicle availability, options and price. • Followup is key, number one priority in any downtime. Followup of all types, pre purchase and post purchase. Any prospect even if he/she is just looking, needs to think about it or needs to speak with significant other should receive a call/text/email thanking them for stopping in and giving us their time, and making myself readily available to them • Customer follow-ups are a key strategy during any downtime. From pre-purchase to post-purchase follow ups. Making them feel at ease, and sending them a “Thank You” for stopping by and giving us their time. Keeping in touch with them, and making myself available via call/text/email whenever they have any questions. • Providing thorough information about vehicles on sales floor and demonstrating key features of vehicle. • Familiar with basic loan financing and insurance concepts and processes Show less



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Sep 2018 - Mar 2021

  • Direct communication daily with District Manager in developing and implementing a business strategy and leading the daily operations of the store. Accountable for driving results by teaching, training and coaching associates to achieve sales goals and build a pleasant and engaging work environment • Lead by example and be a role model for the team, teaching them confidence and capability in order to create a positive customer experience and always maintaining an enjoyable work environment. Drive employee engagement by recognizing and rewarding employees for outstanding performance • Analyze reporting and daily sales trends to make strategic business decisions to drive results. Motivate and contribute to achieve store financial, revenue and expense targets • Implement daily goals for team to meet and exceed based on last year’s reporting and business trends. Goals for comp, 10% increase on conversion, +20 leverage, ADS, credit/loyalty and of coarse our AE denim • Plan, execute, and lead weekly management meetings to reflect on last weeks business and focus in on our opportunities and of coarse celebrate our wins. This is when recognition was appointed and then followed up with one on one touch bases with each leader to dissect what I can do as the store manager to help them achieve our company’s goals and deliver results • Carry out quarterly and annual PDPs (person development plan) with leaders and full-time/part time associates to help guide them and get them in on a career path for their desired goals and aspirations • Executes all daily and weekly operational procedures including supply orders and bag inventories. Ensure the store audit compliance and shrink results meet company loss prevention standards Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Apr 2017 - Mar 2018

  • Completed weekly schedules, review and verify each employees time cards daily, complete payroll for employees weekly, etc. • Working daily under high-pressure situations while multi-tasking. Build an enjoyable team-working environment; being an approachable yet efficient supervisor to ensure employees complete all duties properly. • Supervised a group of 12-16 employees to maintain accuracy and quality while unloading trailers. Placing employees in positions where they will work the most effectively and efficiently based on their strengths and weaknesses. • Make a daily plan to go over with my employees at the beginning of the shift setting goals and expectations for the day. Make sure packages are unloaded in a timely manner, prevent losses, ensure safety standards are in compliance, and report to managers daily. • Focus on reducing scanning errors and maintain a high EDS percentage (making sure packages are scanned properly). • Make sure employees are working safely and efficiently ie: Never pull down package walls, use correct unload sequence, lifting/lowering with proper lifting techniques, using rollers and conveyor belts properly, maintain a proper egress, etc. Show less



The Harem Cabaret

• Bartender

  • Feb 2012 - Jan 2017

  • Maintain a positive and professional working relationship with staff and management. Upheld a friendly and inviting atmosphere. • Greeting customers, taking drink orders from customers and waitstaff, pouring and serving liquor, wine, beer, and other beverages, mixing drinks according to recipes. • Engaging, entertaining and energetic personality throughout entire shift. Being personable and always having a sense of humor, building a rapport with regular customers. • Checking the identification of customers to ensure that they are of legal drinking age, cleaning bars, tables, and work areas, collecting payments from customers, monitoring the level of intoxication of customers, assess behavior of guest in case bouncer is needed, always remained calm and collected. • In charge of opening and closing register pre and post shift making sure all receipts are correct and add up at the end of the night. • Consistently adhere to quality expectations and standards of business. • Sustained a sociable and welcoming environment for the guests experience. • Appropriately suggest additional items to customers to increase restaurant sales and maintain knowledge of current menu items, ingredients, and preparation methods. • Kept bar and work area organized and sanitary in compliance with the standards to local, state, and federal laws. Show less