Experience

AA Cars

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior complaint handler & Trainer

  • Jan 2019 - Present



Shakespeare Recruitment LTD

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Secretary

  • Mar 2022 - Present



Which Legal

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Legal retention advisor

  • Jun 2016 - Jan 2019

  • To meet and exceed retention targets • To retain subscribers who are looking to cancel memberships via phone, email, letter. • A varied role mainly receiving inbound calls and using reselling techniques and customer focused, friendly selling to find solutions to help retain members of the Which? Legal service aiding this with providing information and having a high knowledge of the product. • Other responsibilities include setting up online memberships. • Amending details to existing memberships, responding to email and letter queries ensuring these are dealt with within 48 hours. • Managing data, to manually turn on letter notifications for annual membership letter reminders. Complaint handling. • Training and mentoring new members of the team and ensuring they have all the relevant information needed.



Which?

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2013 - Jun 2015

  - Delivered great customer service to members via telephone - Delivering sales by matching services to the customer’s needs - Achieving sales and quality targets that had been set on a monthly basis - Stand in team manager to cover long term absence - Point of contact for my team - Delivered great customer service to members via telephone - Delivering sales by matching services to the customer’s needs - Achieving sales and quality targets that had been set on a monthly basis - Stand in team manager to cover long term absence - Point of contact for my team



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • 2011 - 2012



OrangeTree Development

• Designer

  • Jan 2008 - Aug 2010



Paradise Wildlife Park

• Sales Advisor

  • Jul 2006 - Sep 2007