Experience

BEST Employment Ltd

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Deputy Employment Services Manager

  • Aug 2017 - Present

  Coaching and Mentoring of leadership team members across QLD & NSW, tender writing, implementation of Harvest Trail Services Contract and end to end management of this contract and team members, internal audits, report writing, performance analysis and communicating areas of improvement and developing strategies with teams, staff training, recruitment and selection, change management, stakeholder engagement, project management, contribution to development and implementation of service delivery models, ensuring ISO, contractual compliance, tender commitments and KPI's achieved.



Best Employment

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Regional Manager

  • May 2015 - Aug 2017

  Leading a team located across 10 Queensland locations to deliver high quality jobactive services. Recruitment and selection, performance management and leadership, developing strategies, implementation and follow up of financial, KPI and compliance performance measures (including ISO, Disability Service Standards and contractual measures for federal government funded contracts), complaints resolution, stakeholder engagement. Leading a team located across 10 Queensland locations to deliver high quality jobactive services. Recruitment and selection, performance management and leadership, developing strategies, implementation and follow up of financial, KPI and compliance performance measures (including ISO, Disability Service Standards and contractual measures for federal government funded contracts), complaints resolution, stakeholder engagement.



Employment Services Queensland

• Regional Manager

  • Mar 2012 - May 2015

  Leadership of multifunctional teams across numerous locationsRecruitment & Selection of staffStaff Training, Mentoring & DevelopmentMotivating and Empowering teams of individuals Performance Management of staffManaging the achievement of Revenue Budgets, Expense Budgets, Placement and Conversion TargetsExecution of Headcount/Labour BudgetsProject Establishment and Implementation Networking with community organisations, government and local employers to develop strategies to build employment opportunities and build ESQ’s reputation locallyCoordinate staff and workforce plans across multiple locationsMaintain Compliance & Business Processes in line with ISO Quality Standards and Department of Employment DeedsCommunicating Business Objectives to staff & follow up to ensure Business Objectives are being metChange Management



Jobfind Centres Australia

• Operations Advisor QLD & NT

  • Mar 2008 - Feb 2012

  Leading a team of Services & Training Coordinators supporting QLD & NT upon promotion from Operations Advisor to Services & Training Manager November 2011Managing portfolio consisting of Job Services Australia, Disability Employment Services, Remote Service Delivery and Harvest Labour Services to ensure Service Delivery Model, Compliance, Quality and Performance is maximisedAnalysis of QLD & NT performance reports – Quality Measures, Claims and Revenue Reports, Star Ratings, Funding usage etcTravelling to work with multiple teams in QLD and NT Coordinating and organising group training for staff from varied locations to attend in one place e.g. Central Cape staff to attend Disability Training in Cairns Completion of Internal Audits and analysis of Compliance performance – Upon completion communicate feedback and actions required to Management and Frontline Staff Development, distribution and monitoring of individualised 12 wk Training & Development Plans for all new Consulting Services Staff commencing within NT Centres Undertaking internal audits at 8 week point of all new NT Consulting Services Staff. Document all findings, relay feedback to Centre Manager. Assist Manager & new staff member in developing action plans Dissecting DEEWR Guidelines/Deed to create user friendly documents for staff e.g. internal newsletter, staff checklists, internal policies and training presentationsDevelopment of appropriate internal training material and delivery to groups of Centre Managers, Team Leaders and Frontline Staff via face to face method and Virtual Classroom online training delivery Monitor QLD staff turnover in liaison with HR Department. Identify Centres with above average staff turnover & work towards addressing via training, extra support & working on strategies to focus on with Centre Manager & StaffLiasing with General Manager and Regional Manager’s to discuss overall performance, areas support needed, positive performance and areas of opportunity

• Centre Manager

  • Oct 2006 - Apr 2008

  Promotion of Company services to Job seekers, local employers and stakeholders within the communities servicedImplementation and adoption of innovative servicing strategies to ensure Jobfind was considered a premiere service provider within the local labour marketManaging the recruitment and selection of new staff Preparation and distribution of individual monthly KPI expectations for team members followed by individual feedback, to ensure maximum performance achieved against placements, revenue budgets and job seeker engagement expectationsStaff Training & DevelopmentCoordination of quality outreach servicing to Indigenous job seekers Leading team to achieve Revenue targets, compliance benchmarks and Job seeker engagement & placement targetsFacilitation of team meetings, brainstorming sessions and job shadowing within Centre and with external stakeholders e.g. Local CentrelinkMaximising enthusiasm and staff morale within the Centre to generate a productive, motivated teamConducting staff performance appraisals Undertaking regular internal audits and setting out improvement benchmarks with team members Interpretation of management reports & setting out actions to ensure continued improvement accomplished



Skill Centred Queensland

• Employment Consultant/Team Leader

  • May 2005 - Oct 2006

  Conducting team meetings Addressing office issues e.g. compliance, morale, motivation and staff turnoverConducting internal auditsAllocating new clients to Consultants, managing noticeboard, Initial appointment flow etcCompletion of weekly performance reportsManaging a caseload of clients Delivering quality Job Search Training courses and administration tasksPurchase orders, petty cash reconciliation Marketing clients to suitable employers Post Placement Support & lodgement of claimsLiaising with Regional Manager to improve team performance and directionAchieved Company Staff Member of the Month award – April 2006