Store Manager

• Aug 2020 - Present

Core Responsibilities: • Provide exceptional people-centric customer service. • Train, coach and mentor staff members to assist the store in achieving overall sales KPIs. • Manage the end to end human resource operations, including recruitment, employment relations and WH&S matters. • Set up and manage employee roster. Core Responsibilities: • Provide exceptional people-centric customer service. • Train, coach and mentor staff members to assist the store in achieving overall sales KPIs. • Manage the end to end human resource operations, including recruitment, employment relations and WH&S matters. • Set up and manage employee roster.

Store Manager

• May 2018 - Aug 2020

Core Responsibilities: • Developed business strategies to raise our customers’ pool, expand store traffic and optimise profitability.• Met sales goals by training, motivating and mentoring sales staff.• Completed store administration and ensured compliance with policies and procedures.

Assistant Manager

• Jan 2018 - May 2018

Core Responsibilities: • Coached and supported other team members, by providing regular feedback. • Maintained and monitored store inventory.• Ensured that the store is clean, safe and presentable for customers.• Interacted with the public via social media and maintained the store’s online presence.

Sales Consultant

• Jan 2017 - Jan 2018

Core Responsibilities: • Provided exceptional customer service. • Supported team members. • Ensured store merchandise was up to date and up to standard.

Waitress

• 2016 - 2017

Core Responsibilities: • Provided excellent wait service to ensure client satisfaction. • Took customer orders and delivered food and beverages. • Provided menu recommendations, answered questions and shared additional information with the patrons. Core Responsibilities: • Provided excellent wait service to ensure client satisfaction. • Took customer orders and delivered food and beverages. • Provided menu recommendations, answered questions and shared additional information with the patrons.

Reservations Agent

• Jan 2016 - Jun 2016

Core Responsibilities: • Performed all check-in and check-out tasks. • Managed online and phone reservations. • Informed customers about payment methods and verified their credit card data Core Responsibilities: • Performed all check-in and check-out tasks. • Managed online and phone reservations. • Informed customers about payment methods and verified their credit card data

Reception & Night Agent

• 2015 - 2016

Self trained when both receptionists left within a week of one another Data entry – CMS, SiteMinder, iHotelier General administration duties Making phone calls, bookings and responding to emails Checking guests in and out of the hotel, ad-hoc tasks set by the General and Functions Managers Training new staff Troubleshooting and solving any problems or guest complaints that may arise Sales skills, confident and good with people Computer skills – proficient in Microsoft Word, Excel, PowerPoint, Outlook and Photoshop Taking cash and eftpos payments, issuing invoices Staying in the hotel over night and assisting guests throughout the night with their needs Show less

Bartender & Waitress

• 2013 - 2016

Independently setting up, working and packing away functions and events Confident Barista Working in a fast-paced environment Team skills Independently setting up, working and packing away functions and events Confident Barista Working in a fast-paced environment Team skills

Bartender & Waitress

• 2015 - 2015

Working functions and special events including set up and pack down Working functions and special events including set up and pack down

Corporate Suite Attendant

• 2015 - 2015

Game Night Bartender

• 2013 - 2013