Experience

Groth Law Firm, S.C.

• United States
• Law Practice
• 1 - 100 Employee

• Intake Specialist

  • Sep 2022 - Present

  The primary responsibility of a legal intake specialist is to set up and manage the processes of onboarding new and prospective clients who are a good fit for your law firm. Interviewing prospective clients by phone and email to become familiar with their cases Conducting basic research to investigate whether prospective clients’ claims have merit Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm Scheduling initial consultation appointments with attorneys for promising potential candidates Onboarding new clients by filling out necessary paperwork and putting together initial case files Entering client information into computer systems Networking with law firms in other areas of specialty to grow referrals Performing administrative support tasks as assigned. Show less



VCY America

• Media Production
• 1 - 100 Employee

• Master Control Operator

  • Jan 2022 - Sep 2022

  .nd assists with traffic and on-air promotion. Helped to assure a high quality broadcast by monitoring on air and cable broadcast signals, following the program log to air programs and breaks, monitored and controlled the transmitter output and resolving any on-air problems which might occur. Helped to ensure the overall success of VCY America by performing all other duties as assigned. .nd assists with traffic and on-air promotion. Helped to assure a high quality broadcast by monitoring on air and cable broadcast signals, following the program log to air programs and breaks, monitored and controlled the transmitter output and resolving any on-air problems which might occur. Helped to ensure the overall success of VCY America by performing all other duties as assigned.



Aurora Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Unit Coordinator

  • Mar 2018 - Oct 2021

  Assembled and maintained patient charts, current forms and results/reports, assessed, ordered and maintained unit supplies and equipment, served as the hub of all communication for the unit; acts as the front-line customer service representative of the unit, was accountable for the efficient coordination of unit activities, including patient placement, scheduling, coordination with other departments for patient care services and the effective dissemination and prioritization of information, worked under the direction of the charge nurse, answers phones, scheduled appointments, managed faxes for the patient admission and discharge, worked cooperatively with unit and medical center employees, and assisted co-workers on the unit and participated as an active member of the patient care team. Aurora Healthcare Milwaukee, Wisconsin Telecommunications Operator/3rd shift March 2018-August 2019 Operated patient information system (Med Series 4.) in a call center setting to answered and processed all incoming calls. Processed and logged all paging requests via in-house paging system, overhead page system, and wireless communication of an electronic PBX console and devices. Provided relevant patient information to visitors, staff, and physicians as per hospital policies Maintained confidentiality of “Not for Publication” patients per hospital policies. Initiated outbound conference calls for interpreter services Used two-way radio system to dispatch Security requests and process requests for hospital shuttle services and documented in paging log Demonstrated a commitment to departmental and project-based teamwork as shown by timely team communication and followed-through on assigned responsibilities Monitored various alarm systems and immediately initiated response procedures as necessary. Proactively monitored syst Show less



Neroli Salon & Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Wellness Ambassador

  • Aug 2016 - Jul 2017

  Assisted with guests purchasing and retail.Maintained changing suites to ensure that guest had everything they needed. Directed guests throughout the space. ProvidedMake up refresh with current collection Restocked guest amenities throughout the space. Laundry-dirty laundry in and clean laundry out, Checked robes, slippers, and towels in changing suite Wipe down of countertops and mirrors throughout shift and all surfaces Kept an on-going list of maintenance issues for Maintenance Assisted with guests purchasing and retail.Maintained changing suites to ensure that guest had everything they needed. Directed guests throughout the space. ProvidedMake up refresh with current collection Restocked guest amenities throughout the space. Laundry-dirty laundry in and clean laundry out, Checked robes, slippers, and towels in changing suite Wipe down of countertops and mirrors throughout shift and all surfaces Kept an on-going list of maintenance issues for Maintenance



WILLOWGLEN ACADEMY-WISCONSIN, INC.

• United States
• Medical Practices

• Administrative Assistant

  • Aug 2015 - Dec 2016

  Receptionist/front desk visitor registration, organized waiting area by sweeping, cleaning, sanitizing the reception and bathroom area. included responding to new service requested, and scheduling and patient appointments face-to-face and by phone. Verified Contracts/Credentials for clinic providers. Provided an organized filing system for professional files and other personnel and operational forms and records Provided administrative and clerical support to the subsidiary Executive Director and Management Team by typing correspondences, letters, memos, forms, and tables, distributed paychecks. Contacted insurance carriers to verify insurance eligibility of outpatient clients, and notified billing staff/case managers of insurance coverage lapses Verified Contracts/Credentials for clinic providers. Ordered office supplies Received and distributed company mail Provided an organized filing system for professional files and other personnel and operational forms and records Responsibility of scanning the lab reports and medical documents for patient data files, and completing patient medical records requested for agencies. Responsibility of preparation of Medical Consents for upcoming patient appointments with Nurse Practitioner, and assisting by taking patient vitals Show less



Wisconsin Department of Workforce Development

• United States
• Government Administration
• 400 - 500 Employee

• Consumer Service Coordinator

  • Sep 2012 - May 2013

  Provided team based services with fellow WDA vocational rehabilitation staff Greeted and directed clients to appropriate Vocational Recreational Counselors via phone/face to face Opened and distributed company mail Scheduled appointments with WDA counselors Answered multi-line telephone service/Receptionist Entered client applications, and updated client case progress notes via IRIS database system. Composed/distributed letters or other necessary forms to ensure that all parties involved with DVR clients were informed of case progress. Received a certificate for excellent customer service Show less