Experience

Milestone Group
• United Kingdom
• Events Services
• 1 - 100 Employee
• Resident Liaison Officer

  • May 2023 - Present


Shellen

• United Kingdom
• Construction
• 1 - 100 Employee

• Resident liaison officer

  • Nov 2022 - Mar 2023

  I work based in the office to help the other administrators until I passed and gained my driving license. I am the RLO under 1-2 contracts. I would liaison with the client and schemes managers to find out all information needed for the contract including any voids, vulnerable tenants and if there are any leaseholders I need to be made aware of. I would create a merge and send out introduction letters at the beginning of a the contract or a month before starting a block as well as sending access letters during the works. I get given a date time frame for each block to stay on target and I would then telephone each resident to book for their installation. Any refusals or referrals, would be sent back to the Client/Council for further instruction. I would request the fitters/site supervisor to make me aware of how many bookings I can make for the upcoming week daily and would send out an updated fitting schedule weekly to the on site team. I dealt with any complaints and queries via telephone and email. I handled all scanning, filing and making sure handovers, photos and videos are all in each properties folder as well as creating property handover packs and FIRAS certificates. I would chase weekly with the site team if there was any evidence missing. I updated the folders and trackers daily as we send out a weekly report to make everyone aware of any changes and progress within the contract. Show less



Impulse Electrical Contractors Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Secretary

  • Jan 2022 - Feb 2022

  Impulse is an electrical company that provide many services. Everyday I will reply to all emails, chase up payments, send invoices and book appointments with residents for us to work within their property. I help with going through blueprints and quoting jobs as well as making spreadsheets to show a breakdown of pricing the job. I make a diary where each staff member is everyday as well as checking their invoices to the diary so each is correctly paid I am in charge of their social media therefore I upload photos from our projects and jobs and try bring attention to the company Show less



Greyline

• United Kingdom
• Construction
• 1 - 100 Employee

• Resident Liaison Officer

  • Sep 2021 - Dec 2021

  Liaise with residents to ensure they are aware of the service provided and discuss, any special requirements they may have. Ensure all documentation is recorded and filed correctly each day. Producing and sending letters and emails to residents confirming appointments. Booking appointments for the kitchen designers and asbestos team daily as well as opening dates Ensuring the database was updated with all relevant information Dealing with queries that resident might have both on the phone and face to face. Assisting the administration team with any office duties required including filing, producing mail, merges, scanning, answering the phones and collating information for both residents and the office. Show less



Youngs Pubs

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Waitress

  • Jun 2020 - Jul 2021

  Each shift we would be given different positions to cover. Areas I would cover would be; Floor on tablet, Pass making sure food and drinks are going out correctly and Bar which means I would be making drinks all night while also being my own bar back making sure the glasses are clean and polished ready to go out If we were busy I would help on the host station time to time. I would get guests details and go through our rules during the walk through before seating them on their table including the new covid adjustments When closing down the floor at the end of the night I would polish glasses and cutlery, making sure equipment and tables are clean for the next day of service Show less



Hello Burger

• United Kingdom
• Food and Beverage Services

• Supervisor/Trainee Assistant Manager

  • Jan 2020 - Jul 2020

  Hello Burger is a restaurant based of delivering premium quality burgers including creative cocktails. I would open and close the restaurant throughout the week I would handle tills at the end of the night making sure it was correct for the next morning I would answer the phone including dealing with any complaints, Bookings and enquiries I would handle Just Eat, Deliveroo and Uber orders for drivers and handle any complaints I greet guests at the door, Check booking and seat them in their selected area Place their food and drink orders through the Tablet I would work the pass which makes me in charge of running food and drinks orders I would jump on bar to mostly to help my team out which includes cocktails Stock up the Fridge and Tidy the storage room as well as put delivery away Show less



Zingara

• Entertainment
• 1 - 100 Employee

• Supervisor/Trainee Assistant Manager

  • Jul 2018 - Feb 2019

  Zingara is a restaurant with a huge cocktail bar that has a DJ. I joined as a front of house member but got a promotion to supervisor early Christmas period to eventually be trained apart of the management team Managed function room, making sure the preorder meals came out on time also dealt with complaints and staff breaks. Take food and drinks orders during busy shifts. Take payments, deposits and answer phone calls, create bookings and reservations. Promote 2 for 1 drink offers on a Thursday. Engaging with customers making sure I do my best to provide them with an excellent service. Entrusted with running the restaurant by myself on certain shifts. Worked on bar floor taking drinks orders and looking after bar reservations, collecting glasses and cleaning smashed glass. Show less



Mears Group PLC

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Customer Care Officer

  • Mar 2017 - Jul 2017

  Mears offered me back for a second short contract to come back and help them with kitchen surveys Mears offered me back for a second short contract to come back and help them with kitchen surveys

• Customer Care Officer

  • Mar 2016 - Jul 2016

  Liaise with residents to ensure they are aware of the service provided and discuss, any special requirements they may have. Ensure all documentation is recorded and filed correctly each day. Producing and sending letters and e mails to residents confirming appointments. Booking appointments for the kitchen designers and asbestos team daily Ensuring the database was updated with all relevant information Phoning residents with appointments Dealing with queries that resident might have both on the phone and face to face. Assisting the administration team with any office duties required including filing, producing mail merges, scanning, answering the phones and collating information for both residents and the office. Show less