Experience

Illinois Department of Employment Security

• Government Administration
• 200 - 300 Employee

• Claimant Services

  • Aug 2021 - Present

  Unemployment Services Unemployment Services



Dovenmuehle Mortgage, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2021 - Apr 2021

  Mortgage loan servicing - contractual Mortgage loan servicing - contractual



Pivotal Home Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Care Professional

  • Aug 2017 - Apr 2020

  Call Center - Managed inbound and outbound high call volume in offering and/or upgrading client products and services. Dispatched HVAC techs to repair or install new orders. Maintained superior service for goals while resolving issues on the first call Call Center - Managed inbound and outbound high call volume in offering and/or upgrading client products and services. Dispatched HVAC techs to repair or install new orders. Maintained superior service for goals while resolving issues on the first call



MAC Property Management

• United States
• 1 - 100 Employee

• Resident Service Coordinator

  • Jul 2014 - Jun 2019

  Front Desk - Greeted residents and guests; received, logged and disbursed parcels from various deliveries; assisted and dispatched work requests to Maintenance; collected rent; handled various lease renewals. Other administrative duties. Front Desk - Greeted residents and guests; received, logged and disbursed parcels from various deliveries; assisted and dispatched work requests to Maintenance; collected rent; handled various lease renewals. Other administrative duties.



The Honda Superstore of Lisle

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product Specialist

  • Sep 2016 - Aug 2017

  Established a rapport to understand customer needs in purchasing a new or used vehicle. Achieved various sales awards and commendations; including employee of the month and highest sales as a female rookie. Established a rapport to understand customer needs in purchasing a new or used vehicle. Achieved various sales awards and commendations; including employee of the month and highest sales as a female rookie.



Impark

• Canada
• Facilities Services
• 400 - 500 Employee

• Parking Manager, Chicago Office

  • Oct 2014 - Feb 2016

  Managed, implemented and supervised all daily parking operations • Organize, maintain, and reconcile various financial records, both manually and through automated methods • Manage claims process, limit liability and maintain overall safety in the facility • Train, supervise, counsel, schedule and evaluate garage attendant staff • Assist in setup of special event parking programs • Maintenance of pay on foot revenue control equipment • Prepare and record daily receipt deposits for transport by armored car carrier • Assist in collecting, recording and depositing revenues received at the facility • Prepare special reports in connection with fiscal budget and records as required • Administer and maintain lease parking program Show less



The University of Chicago

• United States
• Education Administration Programs

• Parking and Asst. Transportation Manager

  • 2008 - 2012

  Assisted Executive Project Manager with preparation and distribution of proposals randomly performed internal audits. Promoted to manager to oversee Parking Office daily operations and audits, daily reconciliation of parking revenue, ordered supplies, approved and schedule charter bus requests, answered transportation telephone line directing clients around campus, facilitated parking Wait List. Prepared and process parking taxes, administered parking software systems for parking staff. Supervised (4) staff members Show less


David Mason & Associates
• United States
• Construction
• Office Coordinator

  • Aug 2004 - Jun 2005

Aberdeen Housing Authority
• United States
• Construction
• Housing Manager

  • Jun 2000 - Apr 2004

JPMorgan Chase & Co.
• United States
• Financial Services
• 700 & Above Employee
• Personal Banker/Account Executive

  • 1996 - 2000


Ameritech Illinois Bell

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Sales Representative

  • Aug 1988 - Aug 1995

  Call Center Call Center