Boni Gregory Arattukulam

Front Desk Supervisor at Est Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Etobicoke, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Malayalam Native or bilingual proficiency
  • German Elementary proficiency
  • Marathi Limited working proficiency

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Credentials

  • Splunk 7.x Fundamentals Part 1
    Splunk
    May, 2020
    - Nov, 2024
  • Certified Ethical Hacker (CEH)
    EC-Council
    Jan, 2017
    - Nov, 2024

Experience

  • Est Hotel
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Supervisor
      • Mar 2022 - Present

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Delivery Specialist (NOC SME)
      • Oct 2020 - Aug 2021

      • Responsible in overseeing critical operations and accountable in leading the team.• Conduct meetings with respective application team to help identify methodologies to reduce the number of escalations to the team and other operational and service owner groups.• Coordinating with core teams related to technical issues and tasks in appliances, systems, and Infrastructure under monitoring.• Windows patching support: Patch compliance reporting and performing manual patching reboots for critical application hosted clustered servers.

  • EY
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate (NOC Engineer)
      • Mar 2018 - Sep 2020

      • Timely respond to alerts, provide 24/7 support to ensure minimal downtime of IT infrastructure and Critical Business Applications of EY.• Efficiently handle tickets by identifying, prioritizing, assigning, resolving and communicating to appropriate team to provide highest level of service to Business.• Handle Service Requests logged for AD account unlock and password reset within the defined SLA.• Incident Management – perform first level troubleshooting of all incidents with proper documentation and escalating/resolving incidents, as per defined process.• Provide necessary support to monthly windows server patching activity and other preventative tasks.

  • Packt
    • United Kingdom
    • E-Learning Providers
    • 500 - 600 Employee
    • Technical Editor
      • Mar 2017 - Mar 2018

      Worked as a Video Technical Editor. Worked as a Video Technical Editor.

Education

  • Seneca College
    Postgraduate Degree, Cybersecurity and Threat Management
    2021 - 2022
  • St. Francis Institute Of Technology
    Bachelor of Engineering - BE, Computer Engineering
    2012 - 2016

Community

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