Client Success Manager

• Mar 2022 - Present

Customer Success Manager

• Oct 2020 - Oct 2021

Made key contributions to the creation of cross-departmental strategy Increased customer retention and satisfaction by 35% Created effective strategies for customer retention and satisfaction Built and maintained relationships with customers as well identified their needs Led client's onboarding experience and took ownership over their portfolio Partnered with internal team members to strategize on a customer’s ongoing success and engagement Made key contributions to the creation of cross-departmental strategy Increased customer retention and satisfaction by 35% Created effective strategies for customer retention and satisfaction Built and maintained relationships with customers as well identified their needs Led client's onboarding experience and took ownership over their portfolio Partnered with internal team members to strategize on a customer’s ongoing success and engagement

Events Manager

• Jul 2017 - Sep 2018

Planned approximately 250 events for 5-150 people Named “one of the best restaurants to have an event in NYC” Met with clients to acquire details and plan their desired events Managed events team Met client demands and handled any issues that come up during the event Set up private parties, weddings, ticketed events, concerts, meetings, etc. Liaised with other departments to make sure events were flawless Coordinated all things lights, sound, food, etc. Planned approximately 250 events for 5-150 people Named “one of the best restaurants to have an event in NYC” Met with clients to acquire details and plan their desired events Managed events team Met client demands and handled any issues that come up during the event Set up private parties, weddings, ticketed events, concerts, meetings, etc. Liaised with other departments to make sure events were flawless Coordinated all things lights, sound, food, etc.

Artist Relations Manager

• Jan 2016 - Jul 2017

Voted “Employee of the Month” twice Retained multiple artists on the verge of leaving Liaised and coordinated with artists on day-to-day activities Maintained happy and healthy relationship between artist and record label Created reports, managed budgets, and completed expenses monthly Planned events for the label including for celebrities Voted “Employee of the Month” twice Retained multiple artists on the verge of leaving Liaised and coordinated with artists on day-to-day activities Maintained happy and healthy relationship between artist and record label Created reports, managed budgets, and completed expenses monthly Planned events for the label including for celebrities

Client Services Manager

• Nov 2014 - Dec 2015

Grew sales by 20% in the country’s largest store Raised the company’s problem resolution score to 98% and lowered complaints by 65% Drove sales by over $800/week, helping to make the store #1 Completed weekly reports and maintained a clientele book Offered customer service and drove/tracked sales Oversaw staff and ensured proper sales signage Managed and oversaw in-store fashion events Grew sales by 20% in the country’s largest store Raised the company’s problem resolution score to 98% and lowered complaints by 65% Drove sales by over $800/week, helping to make the store #1 Completed weekly reports and maintained a clientele book Offered customer service and drove/tracked sales Oversaw staff and ensured proper sales signage Managed and oversaw in-store fashion events

Call Center Supervisor

• Sep 2011 - Jun 2013

Managed call center team Checked guests in and out while upholding hotel’s 4 diamond standards Provided professional guest service in person and over the phone Ensured billing is set up correctly and payment is received Effectively answer/transfer internal and external calls Filed registration cards Answered any and all guest questions correctly Provide wake up calls Notified departments of emergencies Managed call center team Checked guests in and out while upholding hotel’s 4 diamond standards Provided professional guest service in person and over the phone Ensured billing is set up correctly and payment is received Effectively answer/transfer internal and external calls Filed registration cards Answered any and all guest questions correctly Provide wake up calls Notified departments of emergencies