Experience

WhoGoHost

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Head Of Customer Support

  • Jun 2022 - Present

  Ikeja, Lagos, Nigeria - Troubleshooting FTP, DNS, cPanel, and WHM-related requests. - Staff training and developments. - Staff Recruitment; ensuring the right caliber of staff is recruited to the team. - Managing the CS team to deliver and Improve processes. - Updating of Knowledgebase and creating LMS for staff to increase their product skills. - Call center Manager (inbound and outbound).

• Sub-unit lead Customer service representative

  • Jun 2019 - Jul 2022

  ikeja lagos - Proficient using cPanel, WHM, FTP, domain and email management, and other hosting-related tasks. - Communicate with and manage new and existing customers. - Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Provide technical support for level one escalation issues via the help desk… Show more - Proficient using cPanel, WHM, FTP, domain and email management, and other hosting-related tasks. - Communicate with and manage new and existing customers. - Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Provide technical support for level one escalation issues via the help desk. Troubleshoot a variety of technical and non-technical issues customers are having with their domains, web hosting plans, and other services.