Experience

Ballsbridge Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Night Duty Manager

  • Dec 2018 - Present

  • Effectively managing the nightly operations of the hotel.• Recruiting staff, training them up and then monitoring them to ensure that they are met.• In overall charge of a busy food and beverage operations.• Making sure that the guests are safe and have a good impression of the hotel.• Engaging and motivating staff to do better.• Constantly focusing on profitability and the growth.• Striving to create a relaxing and welcoming ambience for customers.• Organizing conferences, wedding receptions and banquets.• Overseeing the allocation of hotel bedrooms.• Making sure presentation, recipes and services are consistent throughout the hotel.• Demonstrating visible operational leadership and management to the hotel staff.• Supervising the activities of the reception staff.• Fire walk, Making sure that all the fire points are registered in the system • If needed, check-in and check-out the guest

• Senior night porter

  • Dec 2016 - Present

  • Setting up function rooms.• Reception duties including greeting and welcoming guests.• To check in and checkout guests and take payment for bills, ensuring that all late arrivals are checked in correctly and promptly.• To deal with any guest requests/queries in a polite and at tentative manner and reporting any problems to the Duty Manager• To be responsible for the safety and security of guests in house.• Cash handling• Serving the late bar and assisting all guests with any queries or problems they might have.• To prepare and deliver food and drinks to the room• To ensure that any additional requirements for guests are offered i.e. room requests, pillows, towels• To understand how all departments, operate and co-operate with them to ensure a high level of guest satisfaction.• To be available at all times to deal with guest queries.