Bojan Janevski
NOC Manager at Virtual1- Claim this Profile
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English Native or bilingual proficiency
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Italian Professional working proficiency
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German Elementary proficiency
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Serbian Full professional proficiency
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Croatian Full professional proficiency
Topline Score
Bio
Bojan S.
Bojan is a great manager! He always kept the team motivated and shared knowledge. I believe he is one of the best managers I ever had, as his people skills are highly developed. His ability to deal with a crisis and develop new ways to achieve results was always inspiring. I’m delighted I had the chance to learn from Bojan.
Bianca - Lorena Lolea
It's always a pleasure working with Bojan, be it having to work together to troubleshoot an ongoing fault, discuss networking just for fun or just having a laugh (or all three at the same time). He's knowledgeable, driven,accountable, a very good team player and always eager to learn more.
Bojan S.
Bojan is a great manager! He always kept the team motivated and shared knowledge. I believe he is one of the best managers I ever had, as his people skills are highly developed. His ability to deal with a crisis and develop new ways to achieve results was always inspiring. I’m delighted I had the chance to learn from Bojan.
Bianca - Lorena Lolea
It's always a pleasure working with Bojan, be it having to work together to troubleshoot an ongoing fault, discuss networking just for fun or just having a laugh (or all three at the same time). He's knowledgeable, driven,accountable, a very good team player and always eager to learn more.
Bojan S.
Bojan is a great manager! He always kept the team motivated and shared knowledge. I believe he is one of the best managers I ever had, as his people skills are highly developed. His ability to deal with a crisis and develop new ways to achieve results was always inspiring. I’m delighted I had the chance to learn from Bojan.
Bianca - Lorena Lolea
It's always a pleasure working with Bojan, be it having to work together to troubleshoot an ongoing fault, discuss networking just for fun or just having a laugh (or all three at the same time). He's knowledgeable, driven,accountable, a very good team player and always eager to learn more.
Bojan S.
Bojan is a great manager! He always kept the team motivated and shared knowledge. I believe he is one of the best managers I ever had, as his people skills are highly developed. His ability to deal with a crisis and develop new ways to achieve results was always inspiring. I’m delighted I had the chance to learn from Bojan.
Bianca - Lorena Lolea
It's always a pleasure working with Bojan, be it having to work together to troubleshoot an ongoing fault, discuss networking just for fun or just having a laugh (or all three at the same time). He's knowledgeable, driven,accountable, a very good team player and always eager to learn more.
Credentials
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IP STB Basic Configuration
ARRISMay, 2015- Nov, 2024 -
Interconnecting Cisco Networking Devices Part 2 (ICND 2)
CiscoNov, 2013- Nov, 2024 -
Interconnecting Cisco Networking Devices Part 1 (ICND 1)
CiscoOct, 2013- Nov, 2024 -
Office management
Pivara Skopje ADMay, 2013- Nov, 2024 -
Leader Workshop Certificate
SafeLife AcademyFeb, 2013- Nov, 2024 -
Fortinet Network Security Expert Level 4: Certified Professional
FortinetJul, 2021- Nov, 2024 -
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
CiscoFeb, 2019- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoJan, 2014- Nov, 2024
Experience
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Virtual1
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United Kingdom
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Telecommunications
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100 - 200 Employee
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NOC Manager
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Apr 2021 - Present
In my most recent role, I am entrusted with the task of overseeing NOC operations and monitoring virtual/physical network health, security, and capacity. Ensuring optimal network performance by managing decisions and adjustments requests. Attaining combined objectives by leading, directing, training, and encouraging a high-performance team of 20 cross-functional engineering professionals. Maximizing clients’ satisfaction by delivering excellent service and outstanding SLAs. Devising and… Show more In my most recent role, I am entrusted with the task of overseeing NOC operations and monitoring virtual/physical network health, security, and capacity. Ensuring optimal network performance by managing decisions and adjustments requests. Attaining combined objectives by leading, directing, training, and encouraging a high-performance team of 20 cross-functional engineering professionals. Maximizing clients’ satisfaction by delivering excellent service and outstanding SLAs. Devising and deploying SLAs in coordination with the Head of Service and Operations. Contributing to the fulfilment of desired quality standards by evaluating individual performance My accomplishments within this role are following: • Improved team efficiency by 50% by leading and mentoring engineers and setting training plans and objectives at individual level resulting in KPI results of 97% and beyond across the board. • Achieved 22% reduction in NOC support tickets by improving existing processes. • Kick started API support with suppliers with the goal of task automation and customer self-service • Introduced automated processes minimising manual admin tasks
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NOC Team Leader - Principal Network Engineer
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Aug 2017 - Apr 2021
Leveraging exceptional professionalism, I was assigned the responsibility of overseeing entire operations related to network infrastructure and enterprise-based services, including networking, cloud, and security while implementing policies and procedures to safeguard the network. A section of my key contributions include: • Efficiently deployed new services of various types from the ground-up. • Augmented customer satisfaction and attained exceptional client feedback • Delivered… Show more Leveraging exceptional professionalism, I was assigned the responsibility of overseeing entire operations related to network infrastructure and enterprise-based services, including networking, cloud, and security while implementing policies and procedures to safeguard the network. A section of my key contributions include: • Efficiently deployed new services of various types from the ground-up. • Augmented customer satisfaction and attained exceptional client feedback • Delivered unmatched performance/protection by configuring next-generation, FortiGate and pfSense firewalls. • Promoted to Principal Engineer after a year and a half working the previous role • Fully managing 15 remote NOC engineers ensuring they have the appropriate training and skills to fit in the new role as well train and coach team members on the services we offer and processes we follow. • Ensuring and providing operational excellence for enterprise-based services related to networking, Cloud and security. • Serve as a Senior Escalation Engineer for a mission critical incidents including managing and resolving high profile, complex faults and at-risk projects. • Work closely together with delivery teams and architecture to discuss problem areas and ensure successful customer services and deployments • Overall success of average 97%+ fix SLA for all types of services. • Experience with Cloud and IaaS services mostly VMWare deployments and administration. • Part of the overall re-think of the Support Team so it meets the ITIL benchmarks. • Successfully deployed new services of various types from the ground-up. • Closely worked with Fortigate and PFSense firewalls to configure them and troubleshoot issues which may arise. • Serving as a rotation based on call engineer for CEO/CTO/COO escalations and ensuring faults are resolved precisely and in timely manner • Proficient in Juniper, Cisco, Fortinet configuration and administration
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2nd Line Network Engineer
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May 2016 - Aug 2017
My duties comprised of rendering expert-level technical support for the installation, integration, and maintenance of network systems and associated software, while resolving hardware and software issues for internal and external customers. My key-contributions for this role are mentioned below: • Accomplished 100% success rate with internal escalations. • Coordinated with Engineering Team of Virtual1 UK in rectifying firewall alerts and networking issues. • Served as a 2nd line… Show more My duties comprised of rendering expert-level technical support for the installation, integration, and maintenance of network systems and associated software, while resolving hardware and software issues for internal and external customers. My key-contributions for this role are mentioned below: • Accomplished 100% success rate with internal escalations. • Coordinated with Engineering Team of Virtual1 UK in rectifying firewall alerts and networking issues. • Served as a 2nd line escalation in charge of 1st line engineer training and development. • Monitor and maintain network and associated system software. • Resolving alerts and issues effectively and efficiently, while engaging closely with the Engineering Team of Virtual1 UK. • Contacting partners and different UK carriers for resolving the issues in a timely manner. Answering their phone calls and dealing with a costumers from the whole world with accessing the devices and giving them appropriate information. • Network Troubleshooting and fault finding. • Monitor network alarm traffic on PRTG software and keep clients updated with tickets, maintaining network with a remote access to the devices. • Responding on tickets on Salesforce ticketing system and effectively dealing with proactive alarm tickets. • Building configurations, troubleshooting and testing routers, switches, firewalls. Working with Juniper and Cisco routers and Fortinet firewalls. • Preparing and implementing CPE and PE change configuration according to the change requests from partners. • IP address space allocation on IP plan and IP address space registration on RIPE.
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Arenal Skopje
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North Macedonia
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Printing Services
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Cisco Network Engineer
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Nov 2014 - May 2016
Responsible for the company's IT sector, establishing and maintaining the networking environment of the company, updating job knowledge by participating in educational opportunities, trainings, reading professional publications, participating in professional organisations, hardware and software troubleshooting and repairs of telecommunications equipment, Windows OS installation, assistance in partner and key customers professional relationship and assistance in fulfilling their needs… Show more Responsible for the company's IT sector, establishing and maintaining the networking environment of the company, updating job knowledge by participating in educational opportunities, trainings, reading professional publications, participating in professional organisations, hardware and software troubleshooting and repairs of telecommunications equipment, Windows OS installation, assistance in partner and key customers professional relationship and assistance in fulfilling their needs, responsible for Arris IPTV equipment testing in lab environment. Show less Responsible for the company's IT sector, establishing and maintaining the networking environment of the company, updating job knowledge by participating in educational opportunities, trainings, reading professional publications, participating in professional organisations, hardware and software troubleshooting and repairs of telecommunications equipment, Windows OS installation, assistance in partner and key customers professional relationship and assistance in fulfilling their needs… Show more Responsible for the company's IT sector, establishing and maintaining the networking environment of the company, updating job knowledge by participating in educational opportunities, trainings, reading professional publications, participating in professional organisations, hardware and software troubleshooting and repairs of telecommunications equipment, Windows OS installation, assistance in partner and key customers professional relationship and assistance in fulfilling their needs, responsible for Arris IPTV equipment testing in lab environment. Show less
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Education
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2013 - 2013
Semos Education Skopje, Macedonia
Interconnecting Cisco® Networking Devices- CCNA Routing and Switching -
2008 - 2013
University ''Sts. Cyril and Methodius'' - Skopje, R.Macedonia Faculty of Philology „Blazhe Koneski“
Bachelor's degree in Italian philology, Italian Language and Literature -
2004 - 2008
SUGS. Georgi Dimitrov- Skopje
A high school diploma, General education
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