Experience

GIS Cloud

• Croatia
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Aug 2022 - Present

  - providing technical support, troubleshooting issues, identifying root causes- reporting bugs and user requests- updating the knowledge base with articles and tutorial videos, co-hosting webinars- consulting and providing optimal solutions and practices for GIS Cloud users

• Customer Support Specialist

  • Jun 2022 - Aug 2022

  - Providing support to customers, troubleshooting issues and identifying root causes- Reporting user issues and requests- Writing and updating user manual guides- Making tutorial videos for new features



GDi GROUP LLC

• Croatia
• IT Services and IT Consulting
• 100 - 200 Employee

• Geographic Information Systems Technician

  • Jan 2020 - Mar 2020

  - Student job - Digitizing, editing and processing spatial data using ArcGIS Pro - Part of a team that worked on creating a geodatabase for the purposes of 5G network planning - Student job - Digitizing, editing and processing spatial data using ArcGIS Pro - Part of a team that worked on creating a geodatabase for the purposes of 5G network planning



City of Zagreb / Grad Zagreb

• Croatia
• Government Administration
• 1 - 100 Employee

• Statistical data entry and processing

  • May 2018 - Jun 2018

  - Use of MS Excel in entry and processing various statistical data (eg. demography, industry, agriculture) - Statistical data used for a statistical yearbook - Use of MS Excel in entry and processing various statistical data (eg. demography, industry, agriculture) - Statistical data used for a statistical yearbook