Experience

Milpark Education

• South Africa
• Higher Education
• 200 - 300 Employee

• Programme Manager

  • Sep 2019 - Present

• seconded programme manager

  • Jan 2019 - Present

  Admit student onto a qualification/programme in line with the specific admission and selection criteriaAdminister RPL policy for a specific qualificationProcess internal subject exemptionsApprove all student registrations in line with at risk policy and rules of progressionIssue subject exemption letters based on decision by relevant HOD customer serviceDeal with student/client/facilitator queries and take full responsibility for resolving the queriesEnsure that student complaints/concerns are channeled to the correct department and solved to the student’s satisfactionDeal with special academic requests and channel to the academic committee where relevantConduct programme specific student surveys and focus group in coordination with tuition committee; evaluate and action items/manage action of items (including requesting student support)Build good relationships and liaise with internal departments, part-time academics and corporate clients of MilparkMonitor throughput rates and qualificationOrganize inductions and Open day for student Show less

• Assistant To The Dean

  • Jan 2016 - Present

  planning and managing the Dean's travel arrangements and appointments Planning and organizing events and activitiesAct as the point of contact between the manager and internal/external clientsHandle requests and queriesSource office suppliesProduce reports, presentations and briefsDevise and maintain office filing system for the Dean’s officeAssist with student admission process where necessaryand communicate to studentsManage contracting process for all external academic staff on allocated programmesManage the claims process for the department (check, capture, get sign-off, hand in)Contracting/briefing of part-time academicsOrganise logistics for training sessions with part-time academicsManage the record keeping system in the departmentCommunicate problems to relevant academic ownerUploading of course material on the websiteOrganizing departmental activities.Assisting the Dean combined with academic assistant role and responsibilityOther additional DutiesPlan and manages the School's online classes.Configuring and connecting Lectures and student on the system for online classes Organising events for the school (career day, open day, entrepreneurial sessions that are hold on campus as part of stakeholder’s engagement efforts Show less

• Assistant To The Dean

  • Jan 2014 - Present

• Academic Administrator

  • Jan 2014 - Dec 2015

  Assist with student admissions and registrationsCapture external student exemption decisions on the system and communicate to students Load all contractor information on the system Manage contracting process for all external academic staff on allocated programmes (drafting of LOAs on request, sending LOAs, ensuring that signed LOAs and CVs are on file) Manage the claims process for the department (check, capture, get sign-off, hand in) Deal with student/facilitator/client queries (email and telephonic) as and when necessary Build good relationships with internal departments and part-time academics Ensure that student contact is captured on the system Assist HOD and team members with general administrative matters Assist with the administration of the At Risk process Manage the filing and record keeping system in the department Manage the relevant department’s tutor support service (check mailbox, respond, redirect, follow up) within agreed timelines Log queries on log sheet and produce monthly reports Communicate problems to relevant academic owner Check and administer tutor claims Uploading course material on the webside Show less