Head Of Business Development

• Jan 2022 - Present

Develop and implement growth opportunities Develop and implement growth opportunities

Client Services

• Nov 2020 - Dec 2021

Playout Manager

• Nov 2016 - Sep 2018

Managing overall On-Air service quality Planning, implementing and optimizing departmental workflows Managing operational, budgetary and financial responsibilities Sourcing and managing suppliers Human Resource planning and daily management Stakeholder and relationship management Managing multiples teams on a 24hr 365 shift rotation Management of technical operations function Managing overall On-Air service quality Planning, implementing and optimizing departmental workflows Managing operational, budgetary and financial responsibilities Sourcing and managing suppliers Human Resource planning and daily management Stakeholder and relationship management Managing multiples teams on a 24hr 365 shift rotation Management of technical operations function

Manager: SVOD

• Jun 2016 - Oct 2016

Managing a team of Subscription Video On-Demand schedulersHuman Resource planning and daily management Manage and monitor output and performance of the team according to individual KPA'sDevelop and/or update SOP's according to changing outputsDevelop highly productive workflowsStakeholder and relationship management Comprehensive oversight capabilitiesDecisively address errors and delaysDevelop and coach teamDrive the achievement of performance objectives

Manager: Playout Operations

• Jul 2015 - Jun 2016

Managing On-Air service qualityOptimising Playout workflowsManaging operational, budgetary and financial responsibilitiesDeveloping relationships and managing suppliers Resource planning and allocationsPlanning and implementing workflowsStakeholder and relationship managementWorking closely with HR regarding HR related matters Give input in the formulation of a futuristic playout operations strategyWork closely with architecture and engineering in Technology to establish a fully functional playout facility Manage the on-air quality of all the channels, and proactively addressing playout related causes of these errorsFormulate and implement Operational Procedures Oversee the activities of the team to ensure effective delivery of business outcomes

Team Lead - MAM frontend support

• Sep 2014 - Jun 2015

Compile business requirements for Backend-end team and/or suppliers v Create training guides Provide group user trainingProvide users with information and/or adhoc training Manage teamProvide high level information and/or feedback to high level structuresChange controlsCollate business requirements and assess to determine feasibilityEnsure team deadlines are metAssist finance team with purchase orders and follow up on supplier paymentSource orders from suppliersInterviews/talent sourcing

Media Asset Management administrator

• Sep 2010 - Aug 2014

• Digital Library Management• Systems administrative role on Media Asset Management System (VizArdome)• Monitor transfers of material• Monitor Ingest activities• Broadcast value chain • Ensure on time delivery of digital material for play out• Ensure quality of digital material• Monitor and manage storage resource• Diagnose and remedy first level problems• Respond to user requests• User Support to second level of escalation• Follow through of issues with suppliers and technical department• Report writing• Facilitating with projects• Requisitioning on SAP system• Liaise with clients

Deko Operator

• Apr 2007 - Aug 2010

Creating and playing out live graphics using AVID Deko

Call center representative

• Sep 2004 - Apr 2007

Customer service Customer service