Customer Service Agent/ Telemarketer

• May 2021 - Present

• Conducting outbound calls to potential customers to promote products or services. • Listening attentively to customer concerns, questions, or complaints and providing accurate and helpful information. • Resolving customer issues effectively and efficiently, striving for first-call resolution whenever possible. • Engaging in sales pitches, explaining product features and benefits, and answering customer inquiries. • Recording customer details and feedback in a CRM system. • Following up with potential leads and nurturing relationships to encourage sales conversions. • Meeting and exceeding sales targets and objectives. • Assisting in market research activities to identify target audiences and potential leads. • Conducting competitor analysis to gain insights into industry trends and marketing strategies. • Collecting and analyzing data to identify market opportunities and make informed recommendations. Show less