Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Consultant

  • Jan 2022 - Present



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• • Jun 2021 - Dec 2021

• • Jul 2020 - Jun 2021

  Second line of support for Atos customer. Supporting first line agents, knowledge transfer during project overtaking. Active directory management - creating and modification of AD groups and users, creating new shared resources and providing with access. Administration of roles and accounts in SAP, SAP Concur, providing with SuperUser credentials for external consultants in SAP Launchpad, managing connections.

• • Jun 2019 - Jul 2020

  First Line Service desk analyst for British Government Transport Company. Being point of contact for users seeking technical assistance over the phone, email or chat. Qualifying and documentating the issues raised by users. Providing technical support and resolving user issues on daily basis, cooperation with other teams with complex incidents.



Jamie's Pastie Shop

• Newquay, Cornwall, England,

• Shop Meneger

  • Jun 2015 - Sep 2018

  Preparing daily tasks for staff; motivating the team to achieve high standards; monitoring and reporting on standards and performance targets; order making, cashing up, participating in recriutment process. Preparing daily tasks for staff; motivating the team to achieve high standards; monitoring and reporting on standards and performance targets; order making, cashing up, participating in recriutment process.



OPONEO.PL

• Poland
• Internet Marketplace Platforms
• 100 - 200 Employee

• Order Fulfillment Specialist

  • Sep 2014 - Mar 2016

  Order making & processing, problem solving, maintaining high standards of communication and customer service, maintaining high efficiency and achieving results, reporting performance. Order making & processing, problem solving, maintaining high standards of communication and customer service, maintaining high efficiency and achieving results, reporting performance.



PLAY

• Poland
• Telecommunications
• 700 & Above Employee

• Customer Advisor

  • Oct 2013 - Oct 2014

  Providing high standards of customer service & after-sale, adjusting offers to the specific needs of clients, organizing work schedule & rota, responsibility for cash, order processing, controling quality of documents and contracts, matching high standards of display of products. Providing high standards of customer service & after-sale, adjusting offers to the specific needs of clients, organizing work schedule & rota, responsibility for cash, order processing, controling quality of documents and contracts, matching high standards of display of products.



Media Regionalne Sp. z o.o. ( MECOM Group)

• Advertising Services
• 1 - 100 Employee

• Clerical Office Worker

  • Aug 2008 - Feb 2014

  Documents and invoices processing, data entry. Documents and invoices processing, data entry.