QA Support

• Sep 2023 - Present

VOD Content Operations Specialist

• May 2023 - Sep 2023

- Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to… Show more - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to facilitate development of software plugins and enhancements, for both client facing and internal systems, to reduce processing time, providing feedback and keeping track of progress. - Engaging with customers and the Account Management team, maintaining robust communication, ensuring prompt resolutions. - Working with global teams on internal projects and managing huge workloads. - Training staff members. - Creating workflow documentations, delivery reports. - Working with AWS - Cloud Computing Services Transcoders, XMLs, Metadata, FFmpeg, processing, troubleshooting and delivering content to multiple global end points. - Advanced caption sync and processing with Mac Caption Pro software. - Support for the Director of Operations in managing operational workflow. - Tickets and documents in Jira and Confluence.

SMC Operator Playout & NOC

• Feb 2023 - Present

- Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT… Show more - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT infra-structure, ensuring the needs of the customer are met. - Participate in and manage application-oriented projects - Oversee project phases and ensure timely completion - Validating scheduled media content and playlists received from the customers and or from the company internal scheduling system. - Configure, test and execute Live activities - Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers - Write work procedures/service documentation according to personal/team objectives - Respond to the company's internal departments and customers via Email, phone or any other communication platform Show less - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT… Show more - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT infra-structure, ensuring the needs of the customer are met. - Participate in and manage application-oriented projects - Oversee project phases and ensure timely completion - Validating scheduled media content and playlists received from the customers and or from the company internal scheduling system. - Configure, test and execute Live activities - Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers - Write work procedures/service documentation according to personal/team objectives - Respond to the company's internal departments and customers via Email, phone or any other communication platform Show less

VOD Content Operations Specialist

• Mar 2022 - Feb 2023

- Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to… Show more - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to facilitate development of software plugins and enhancements, for both client facing and internal systems, to reduce processing time, providing feedback and keeping track of progress. - Engaging with customers and the Account Management team, maintaining robust communication, ensuring prompt resolutions. - Working with global teams on internal projects and managing huge workloads. - Training staff members. - Creating workflow documentations, delivery reports. - Working with AWS - Cloud Computing Services Transcoders, XMLs, Metadata, FFmpeg, processing, troubleshooting and delivering content to multiple global end points. - Advanced caption sync and processing with Mac Caption Pro software. - Support for the Director of Operations in managing operational workflow. - Tickets and documents in Jira and Confluence. Show less - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to… Show more - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to facilitate development of software plugins and enhancements, for both client facing and internal systems, to reduce processing time, providing feedback and keeping track of progress. - Engaging with customers and the Account Management team, maintaining robust communication, ensuring prompt resolutions. - Working with global teams on internal projects and managing huge workloads. - Training staff members. - Creating workflow documentations, delivery reports. - Working with AWS - Cloud Computing Services Transcoders, XMLs, Metadata, FFmpeg, processing, troubleshooting and delivering content to multiple global end points. - Advanced caption sync and processing with Mac Caption Pro software. - Support for the Director of Operations in managing operational workflow. - Tickets and documents in Jira and Confluence. Show less

SMC Operator Playout & NOC

• Oct 2020 - Mar 2022

- Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT… Show more - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT infra-structure, ensuring the needs of the customer are met. - Participate in and manage application-oriented projects - Oversee project phases and ensure timely completion - Validating scheduled media content and playlists received from the customers and or from the company internal scheduling system. - Configure, test and execute Live activities - Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers - Write work procedures/service documentation according to personal/team objectives - Respond to the company's internal departments and customers via Email, phone or any other communication platform Show less - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT… Show more - Analytics - Research, resolve, respond to, and document end-user inquiries - Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service. - Implement new customer services and optimize operational services - Engage directly with the customers in identification of the issues and in reaching the solution as required - Identify and proactively communicate with software providers (internal & external) and IT infra-structure, ensuring the needs of the customer are met. - Participate in and manage application-oriented projects - Oversee project phases and ensure timely completion - Validating scheduled media content and playlists received from the customers and or from the company internal scheduling system. - Configure, test and execute Live activities - Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers - Write work procedures/service documentation according to personal/team objectives - Respond to the company's internal departments and customers via Email, phone or any other communication platform Show less

VOD Content Operations Specialist

• Jun 2019 - Oct 2020

- Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to… Show more - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to facilitate development of software plugins and enhancements, for both client facing and internal systems, to reduce processing time, providing feedback and keeping track of progress. - Engaging with customers and the Account Management team, maintaining robust communication, ensuring prompt resolutions. - Working with global teams on internal projects and managing huge workloads. - Training staff members. - Creating workflow documentations, delivery reports. - Working with AWS - Cloud Computing Services Transcoders, XMLs, Metadata, FFmpeg, processing, troubleshooting and delivering content to multiple global end points. - Advanced caption sync and processing with Mac Caption Pro software. - Support for the Director of Operations in managing operational workflow. - Tickets and documents in Jira and Confluence. Show less - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to… Show more - Working and communicating with Apple, Google, Amazon, MGM, Magnolia Pictures, Comcast and other client VOD based platforms. - Daily work includes receiving and screening high volume of internal and external communications, including emails, cloud transcoding on an IMF and AWS based platform, troubleshooting, packaging and delivering content, meeting customer expectations regarding due dates and quality. - Responsible with collaborating with Project Managers and Dev-Ops in order to facilitate development of software plugins and enhancements, for both client facing and internal systems, to reduce processing time, providing feedback and keeping track of progress. - Engaging with customers and the Account Management team, maintaining robust communication, ensuring prompt resolutions. - Working with global teams on internal projects and managing huge workloads. - Training staff members. - Creating workflow documentations, delivery reports. - Working with AWS - Cloud Computing Services Transcoders, XMLs, Metadata, FFmpeg, processing, troubleshooting and delivering content to multiple global end points. - Advanced caption sync and processing with Mac Caption Pro software. - Support for the Director of Operations in managing operational workflow. - Tickets and documents in Jira and Confluence. Show less

Broadcast Coordinator

• Sep 2017 - May 2019

- Ensure and track the correct and optimal unfolding of the events of a runner (the most detailed form of the program running on a broadcasting day), in view of correlating them with the situations imposed during a day: live broadcasts, changes in the program, promotional and advertising changes, or other unforeseen situations - Constantly monitor emissions - Responses to the quality of uploaded material - Centralizes the technical problems that affect the department's activity by… Show more - Ensure and track the correct and optimal unfolding of the events of a runner (the most detailed form of the program running on a broadcasting day), in view of correlating them with the situations imposed during a day: live broadcasts, changes in the program, promotional and advertising changes, or other unforeseen situations - Constantly monitor emissions - Responses to the quality of uploaded material - Centralizes the technical problems that affect the department's activity by trying to find optimal solutions and reporting them to hierarchical superiors - Understand the current CNA norms and announce the supervisor directly in case of violations - Checks out at the beginning of a broadcasting day, all in a row, and ensures that there is a server, box and / or material associated with each program - Informs their colleagues when the tour is exchanged, the playlist situation and the issues that lead to its modification - Keep in touch with department departments for the materials to be broadcast live on the server - Prepare the departments of: Promo / Graphics, Assembly, etc. in the event of problems, seeks to achieve in good conditions - He acquires, informs and respects decisions, internal notes, procedures updated work instructions, according to the current departmental needs - Unrecognizance of these documents is not a reason for graduating employees from their responsibilities in the case of non-fulfillment of assigned tasks - Comes with proposals to improve the department's work - Assists new colleagues in assimilating the information needed to carry out daily work and instructs them practically to use specific applications - Respect the work schedule and internal operating rules - Respect the norms for work protection and internal conduct within the department - Ensures interaction with other departments of the company, as well as any other third parties, in a polite manner, according to the working requirements

Broadcast Director

• Sep 2016 - Sep 2017

- Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons… Show more - Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons between engineering and production departments - Supervise and assign duties to workers engaged in technical control and production of radio and television programs - Schedule use of studio and editing facilities for producers and engineering and maintenance staff - Confer with operations directors in order to formulate and maintain fair and attainable technical policies for programs - Operate equipment to produce programs or broadcast live programs from remote locations

Store Manager

• Jun 2014 - Sep 2016

- Supervises and coordinates the staff allocated to store lap - Check store opening preparation - Performs daily orders for store merchandise - Train new staff on the particularities and job requirements thereof - Responsible for verifying that the goods received and the data submitted in documents - Collaborate with all departments to resolve any ambiguities or deficiencies - Responsible for closing cash registers and preparation of documents and cash-checkouts at the… Show more - Supervises and coordinates the staff allocated to store lap - Check store opening preparation - Performs daily orders for store merchandise - Train new staff on the particularities and job requirements thereof - Responsible for verifying that the goods received and the data submitted in documents - Collaborate with all departments to resolve any ambiguities or deficiencies - Responsible for closing cash registers and preparation of documents and cash-checkouts at the entrance and exit to / from the turn of the cashiers Show less - Supervises and coordinates the staff allocated to store lap - Check store opening preparation - Performs daily orders for store merchandise - Train new staff on the particularities and job requirements thereof - Responsible for verifying that the goods received and the data submitted in documents - Collaborate with all departments to resolve any ambiguities or deficiencies - Responsible for closing cash registers and preparation of documents and cash-checkouts at the… Show more - Supervises and coordinates the staff allocated to store lap - Check store opening preparation - Performs daily orders for store merchandise - Train new staff on the particularities and job requirements thereof - Responsible for verifying that the goods received and the data submitted in documents - Collaborate with all departments to resolve any ambiguities or deficiencies - Responsible for closing cash registers and preparation of documents and cash-checkouts at the entrance and exit to / from the turn of the cashiers Show less

Broadcast Director

• Apr 2005 - Jun 2014

- Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons… Show more - Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons between engineering and production departments - Supervise and assign duties to workers engaged in technical control and production of radio and television programs - Schedule use of studio and editing facilities for producers and engineering and maintenance staff - Confer with operations directors in order to formulate and maintain fair and attainable technical policies for programs - Operate equipment to produce programs or broadcast live programs from remote locations Show less - Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons… Show more - Direct technical aspects of newscasts and other productions, checking and switching between video sources, and taking responsibility for the on-air product, including camera shots and graphics - Test equipment in order to ensure proper operation - Monitor broadcasts in order to ensure that programs conform to station or network policies and regulations - Observe pictures through monitors, and direct camera and video staff concerning shading and composition - Act as liaisons between engineering and production departments - Supervise and assign duties to workers engaged in technical control and production of radio and television programs - Schedule use of studio and editing facilities for producers and engineering and maintenance staff - Confer with operations directors in order to formulate and maintain fair and attainable technical policies for programs - Operate equipment to produce programs or broadcast live programs from remote locations Show less