Bogdan Puiu

Second level support at ITPrepared
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest, Bucharest, Romania, RO
Languages
  • Romanian Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Credentials

  • BULATS English - B2
    Cambridge English Language Assessment
    Jan, 2011
    - Nov, 2024
  • CCNA Routing and Switching
    Cisco
  • ECDL Webstart, EqualSkills
    ECDL Foundation
  • MCSA Windows 10
    Microsoft

Experience

  • ITPrepared
    • Romania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Second level support
      • Jun 2019 - Present

      - Managing incidents with ManageEngine ticketing system;- Working with Microsoft cloud technologies: Azure AD, MS Endpoint admin center, SharePoint online, Exchange admin center, Microsoft defender for endpoint;- Managing user rights and groups in active directory with Server 2016 and 2012 R2;- Managing applications, updates and OS deployments in Microsoft SCCM/MEM;- Remote end-user support with TeamViewer business license;- Virtual machine management with Hyper-V;- Project management;- Tracking and analyzing cloud reports;- Tracking hardware inventory, lifecycle and user turnover;- On-call support after business hours.

  • REI Development Services
    • Romania
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Local System Administrator
      • Aug 2018 - Jun 2019

      Managing internal IT assets (servers, switches, routers, workstations);Maintaining Windows Server 2016;Managing Hyper-V Linux and Windows virtual machines;Managing internal security with Sopohos appliance and Eset Remote Administrator;Configuring internal network (VLANs, DHCP, DNS)Provide on-site support for all departments;Occasional on-call support through VPN;User management with active directory users and groups, share folders, Office365, Azure AD, SharePoint Online, GSuit;Managing AD distribution groups and security groups;Managing internal inventory and acquisitions.

  • UniCredit Consumer Financing IFN SA
    • Banking
    • 100 - 200 Employee
    • IT Core Application Support
      • Feb 2016 - Aug 2018

      - Managing issues from users using BMC Remedy trouble ticket system.- Remote/on site assistance and periodic maintenance.- Software installation and configuration.- Managing user accounts and credentials through Active Directory.- Managing user email accounts in Office365.- Password reset, account creation and user access rights for internal bank applications.- Client in-going and outgoing payment processing through core banking.- Malware removal and antivirus interventions.- Office related activities (resource request / inventory / procedure updates).- Scripting and logging.- SQL querying. - Occasional on-call support in weekends and after working hours.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Engineer
      • Jul 2015 - Feb 2016

      HP Enterprise offers technical support outsourcing for Carrefour Romaina (Headquarters, Supermarkets and Hypermarkets).- Cell-center IT support from 7:00 till 19:00.- Managing issues from clients using the OTRS trouble ticket system.- Remote assistance for users with IT related issues.- Software installation and configuration (IBM Notes, Office, network printers, Java updates, browser proxy).- Collaborating with external partners for hardware/software related interventions (store checkout, scales, printers, workstations, voice and data networks).- Managing user accounts and credentials through Active Directory.- Malware removal and antivirus interventions.- Office related activities (inventory/procedure updates).

  • CONNSYS SOLUTIONS
    • Romania
    • Information Technology & Services
    • 1 - 100 Employee
    • System Administrator
      • Jun 2014 - Jul 2015

      - Managing issues from clients using the Spiceworks trouble ticket system.- Remote/on site assistance and periodic maintenance.- Windows and Linux server administration.- Hardware and software sales.- Project management.- Installing/configuring hardware and/or software for client workstations, servers and network peripherals (switch with management, router).- Cabling and maintaining cable management for servers and peripheral network devices.- Malware removal and antivirus interventions.- Office related activities (inventory/procedure updates).

  • Stanleybet Group
    • United Kingdom
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • IT Technical Support
      • Jul 2013 - Jun 2014

      - OS installation and activation;- Configuration of workstations;- Testing and maintenance of computer equipment;- Installation of specialized software for data collection;- Cabling computer networks;- Configuring computer networks;- Updating website information;- Office activities;- Antivirus interventions. - OS installation and activation;- Configuration of workstations;- Testing and maintenance of computer equipment;- Installation of specialized software for data collection;- Cabling computer networks;- Configuring computer networks;- Updating website information;- Office activities;- Antivirus interventions.

  • Prime Telecom
    • Romania
    • Telecommunications
    • 100 - 200 Employee
    • 1st level technical support + NOC
      • Jan 2013 - May 2013

      - Monitoring the ISP and client network using specific tools CACTI, SNMP;- Receiving and handling problems from clients through phone, email and opening trouble tickets;- Diagnosing network problems through telnet or SSH on affected equipment;- Urgent troubleshooting of hardware and / or software for the clients (restarting some equipment / servers or services for servers);- Management of technical issues related to external ISPs;- Management of maintenance and repair work of the network infrastructure (net city, dark fiber, VPNs);- Providing information security;- Providing support to colleagues within the organization.- Office related activities (inventory/procedure updates).

  • S.C. Electrocentrale Bucuresti S.A.
    • Turbine operator
      • Oct 2008 - Jul 2012

      - Maintenance and operation of electrical and mechanical equipment;- Monitoring of operating parameters by specialized measuring devices;- Periodically checking the local parameters and looking for potential defects;- Making daily reports and records of important events;- Collaboration with the repair departments. - Maintenance and operation of electrical and mechanical equipment;- Monitoring of operating parameters by specialized measuring devices;- Periodically checking the local parameters and looking for potential defects;- Making daily reports and records of important events;- Collaboration with the repair departments.

Education

  • Universitatea „Politehnica” din București
    Master's degree, Security of Complex Networks
    2016 - 2018
  • Universitatea „Politehnica” din București
    Master of Business Administration (MBA), Business Administration and Engineering in Industry
    2012 - 2014
  • Universitatea „Spiru Haret” din București
    Bachelor's degree, Computer Science
    2008 - 2012
  • Technical College of Energy
    Baccalaureate, Electromechanical technician
    2003 - 2008

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