Experience

STAR STORAGE

• Romania
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Support & Renewal Manager

  • Mar 2020 - Present

  - identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders., embrace both administrative and technical roles- take care of user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

• Service Delivery Manager

  • Feb 2020 - Present

  - overseeing a range of functions to facilitate the delivery of superior services to the end-users, direct contact - responsible for making sure that services are being seamlessly delivered to the clients of an organization.- in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.- take care of user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.- make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. - identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders., embrace both administrative and technical roles Show less

• Account Manager - Financial Services

  • Aug 2015 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Operations Project Manager - Cards Dept.

  • Jan 2011 - Dec 2014



Software Development & Consulting

• Software Development
• 1 - 100 Employee

• Key Account Manager

  • May 2008 - Dec 2010

  Banks and financial service provider Banks and financial service provider



Smart Paynetwork SA

• Banking
• 1 - 100 Employee

• Key Account Manager

  • Nov 2006 - Apr 2008

  Card Processing and Personalization Services Card Processing and Personalization Services



A&S International

• Bucharest, Romania

• Internal Auditor

  • Dec 2004 - Nov 2006

  Pharmacies Import and distribution of veterinary medicines Pharmacies Import and distribution of veterinary medicines



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Service Owner -Finance Relocation Employee services

  • Mar 2003 - Nov 2004