Transportkoordinator

• Feb 2022 - Present

Transport Planner

• Nov 2019 - Feb 2022

Dispatcher

• Sep 2017 - Nov 2019

• Responsible for the best usage of our fleet network. • Manage completely the dispatching process and the organization of our day to day transport business. • Responsible for the assignment process, while always keeping the internal customer’s request in the back of their mind. • Selecting optimal solution and best possible service for the customers. • Analyze and advise on possible solutions for optimization purpose. • Follow up on current and planned transports. • Recognize and indicate deviations, direct or in-direct • In case of deviations provide optimal work-around solution Show less

Account Manager

• Feb 2015 - Aug 2017

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 16 functional areas and 25 Industries. Over the last 8 years, The Institute assisted thousands organizations in finding solutions to their KPI needs. • Manage the planning, development, execution of marketing and sales campaigns; • Promote The KPI Institute offering through all communication channels including professional social media platforms; • Develop marketing collateral and prepare the specifications of marketing materials; • Build & manage effective relationships with key stakeholders to increase the impact of the marketing campaigns and sales; • Contact clients and potential client world-wide offering customer service and further promoting The KPI Institute offering; • Contact international prospective customers to present the benefits of enterprise sales accounts and convert them in loyal customers; • Propose sales activities that will lead to the growth of the customer base; Show less

Customer Care Specialist

• Sep 2013 - Dec 2014

Main duties include answering calls , responding to email inquiries and providing support for our web-based stores; - Processing orders and offering support with any problems that might have occurred during or after the order has been placed; - Different back-office tasks suck as ticketing , product placement and assisting the office manager with various tasks. After a short period of time I was able to become an important part of the Sibiu office , providing training and assistance to new employees and assist the office manager with various tasks delegated to her by the General Manager. Show less

Customer Care Agent

• Aug 2012 - Apr 2013

Answer the customers questions, concerns and requests via telephone. - Handle and resolve customer complaints - Manage customers’ accounts - Offer customer support using different software applications. - Compiling detailed reports for any actions taken Letters of recommendation Team leader Vasile Badiu, Team leader Cristina Pantelie Answer the customers questions, concerns and requests via telephone. - Handle and resolve customer complaints - Manage customers’ accounts - Offer customer support using different software applications. - Compiling detailed reports for any actions taken Letters of recommendation Team leader Vasile Badiu, Team leader Cristina Pantelie