Experience

Q_PERIOR Romania
• Romania
• IT Services and IT Consulting
• 1 - 100 Employee
• SAP Consultant

  • May 2022 - Present

jpard Solutions
• Romania
• Software Development
• 1 - 100 Employee
• SAP FS-CD 2 Level Support

  • Sep 2021 - May 2022


MHP – A Porsche Company

• Germany
• Business Consulting and Services
• 700 & Above Employee

• Porsche Consultant

  • Sep 2018 - Sep 2021

  Responsible with the application that run in the Porsche Car Connected. Reviewing and resolving the tickets that are coming from the Porsche dealership with the applications that are not running proper in the cars. Downloading the logs from the cars and starting the debugging procedure true specific applications and a personal application that is used by the VAG group. Reviewing the Services that were bought by the customer but don’t appear in the cars and are on error. Doing the monitoring on all the Services that are running in the Porsche cars. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• • Jun 2017 - Sep 2018

  Monitoring the Servers that are used by the application, restart the services that are not running if this is needed. Resolve the tickets that are created by the customer and forwarded by the first level to us, implementing new Software updates, bugfix on Live but also Stage and Integration. Manual testing also reading the logs to see if there are any errors during the deployments.Also using Microsoft sql server 2012 to add new items and explore the database and use other Monitoring tools like SAP. Show less

• • Sep 2015 - Jun 2017

  Process the incident tickets that ware created by the Engineers or their Local It regarding the Teamcenter application. Process the emails and calls that are received, in tickets in ServiceNow, Remedy or the implemented Siemens ticketing system depending on the project. Remote connect to the user if that is needed also user couching if the user requests this. Resolve 60% of the tickets, escalate the tickets to Tier 2 if no access is available for a specific item or no solution is available in Teamcenter or escalate the ticket to the Tier 3 if there is a bug in the application. Document the solutions for specific tickets in the database and monitor the specific Teamcenter applications Show less



Emerson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• IT Service Desk Analyst German

  • Oct 2012 - Sep 2015

  Receive and process requests for support by either e-mail, telephone or through our Service Page web portal, acting as a first interface for Emerson employees who had problems or issues with any IT related resources. Monitor our shared inbox, convert emails into tickets and escalate them to higher level support groups (Tier 2/3) as necessary. Handel difficult customers situation and improve the overall support center productivities Receive and process requests for support by either e-mail, telephone or through our Service Page web portal, acting as a first interface for Emerson employees who had problems or issues with any IT related resources. Monitor our shared inbox, convert emails into tickets and escalate them to higher level support groups (Tier 2/3) as necessary. Handel difficult customers situation and improve the overall support center productivities



Genpact

• United States
• Insurance
• 1 - 100 Employee

• Accounts Payable German

  • Jan 2012 - Jul 2012

  Invoice booking, Paying invoices, Contacting the suppliers when issues occur. Invoice booking, Paying invoices, Contacting the suppliers when issues occur.