Bogdan Fidiiov
Manager of Implementation Tech Department at Nextiva- Claim this Profile
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Bio
LinkedIn User
I’ve had the pleasure of working alongside Bogdan during my employment in Nextiva Ukraine, and I can honestly say that he is a valued team leader and key team player. Bogdan is cooperative and assistive with anything that the team needs, and he exhibits a passion for developing a non-threatening work environment for his team. Bogdan excels at supervising in a friendly way, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the department hits along the way. Not only does Bogdan possess the leadership skills needed for a team leader, but he also has the behind-the-scenes skills as well. He aptly manages paperwork, creates procedural manuals, feels when it's the right time to reach out to IT or HR departments, and ensures that the entire business is running smoothly. A more dedicated team player than Bogdan you could not find.
LinkedIn User
I’ve had the pleasure of working alongside Bogdan during my employment in Nextiva Ukraine, and I can honestly say that he is a valued team leader and key team player. Bogdan is cooperative and assistive with anything that the team needs, and he exhibits a passion for developing a non-threatening work environment for his team. Bogdan excels at supervising in a friendly way, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the department hits along the way. Not only does Bogdan possess the leadership skills needed for a team leader, but he also has the behind-the-scenes skills as well. He aptly manages paperwork, creates procedural manuals, feels when it's the right time to reach out to IT or HR departments, and ensures that the entire business is running smoothly. A more dedicated team player than Bogdan you could not find.
LinkedIn User
I’ve had the pleasure of working alongside Bogdan during my employment in Nextiva Ukraine, and I can honestly say that he is a valued team leader and key team player. Bogdan is cooperative and assistive with anything that the team needs, and he exhibits a passion for developing a non-threatening work environment for his team. Bogdan excels at supervising in a friendly way, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the department hits along the way. Not only does Bogdan possess the leadership skills needed for a team leader, but he also has the behind-the-scenes skills as well. He aptly manages paperwork, creates procedural manuals, feels when it's the right time to reach out to IT or HR departments, and ensures that the entire business is running smoothly. A more dedicated team player than Bogdan you could not find.
LinkedIn User
I’ve had the pleasure of working alongside Bogdan during my employment in Nextiva Ukraine, and I can honestly say that he is a valued team leader and key team player. Bogdan is cooperative and assistive with anything that the team needs, and he exhibits a passion for developing a non-threatening work environment for his team. Bogdan excels at supervising in a friendly way, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the department hits along the way. Not only does Bogdan possess the leadership skills needed for a team leader, but he also has the behind-the-scenes skills as well. He aptly manages paperwork, creates procedural manuals, feels when it's the right time to reach out to IT or HR departments, and ensures that the entire business is running smoothly. A more dedicated team player than Bogdan you could not find.
Experience
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Nextiva
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager of Implementation Tech Department
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Jan 2020 - Present
My main duties and responsibilities are:Manage the implementation department, consisting of four teams and over 100 employeesOversee all aspects of long-term and short-term strategic planning, work projection, staffingCross-departmental collaboration and participation in different projects.Develop and implement internal processes to improve workflow efficiency and ensure high-quality deliverables are completed on time and with high quality.Collaborate with product and development teams to enhance existing services, features, and tools, and drive customer satisfaction through continuous improvements.Develop and implement motivation and bonus programs to increase employee engagement and retention.Create reporting and statistics to measure departmental performance, identify areas for improvement, and ensure efficient and productive operations.Lead the development and implementation of internal tools and automation to streamline processes and drive cost savings.People development and upskilling.Ensure customer satisfaction by delivering high-quality products and services, maintaining open lines of communication, and addressing any concerns promptly and effectively.
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Onboarding Team Lead
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Dec 2017 - Dec 2019
Manager of Onboarding thech and Fast Track (Implementation Manager) departments in Kyiv at Nextiva
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Onboarding VOIP Specialist
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Feb 2017 - Dec 2017
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MOS Singapore
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Kyiv, Ukraine
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Director of Retail, Furniture Store
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Sep 2010 - May 2013
I joined MOS Singapore located in Kyiv (4Room mall at that time) as an administrator and was promoted to director in 6 months. Motivated and results-driven Director of Retail with a unique approach to managing teams, collaborating with design teams, and channel partners, and partnering with customs brokers in importing furniture from Malaysia. Adept at developing effective strategies for increasing sales, building season strategies, and motivating teams to achieve their goals. Proven ability to create and implement bonus systems to improve team performance and drive business growth. The main responsibilities: Manage a team of 10 employees in achieving sales targets and providing excellent customer service Collaborate with the design team to create unique and appealing displays to increase customer engagement and sales. Work closely with channel partners across the country to develop and implement marketing strategies to increase sales. Coordinate with customs brokers to import furniture from Malaysia and ensure timely delivery to retail stores. Develop seasonal strategies to promote products and increase sales. Create and implement bonus systems to motivate and reward team members for achieving targets. Conduct regular performance evaluations and provide coaching and feedback to improve team performance. Analyze sales data and market trends to identify opportunities for growth and improvement. Ensure compliance with company policies and procedures according to the law.
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Education
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2005 - 2010
Lugansk National University
Master's degree, International Tourism
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