Experience

VCC Live
• Hungary
• Software Development
• 1 - 100 Employee
• Customer Success Manager

  • Apr 2023 - Present


InSites Consulting

• Belgium
• Market Research
• 100 - 200 Employee

• Senior Project Manager

  • Jan 2017 - Dec 2022

  Coordinating the execution of all research and activation projects: craft the micro-planning, oversee projects implementation, guide team members, prioritize tasks; reporting; managing the budget Coordinating the execution of all research and activation projects: craft the micro-planning, oversee projects implementation, guide team members, prioritize tasks; reporting; managing the budget



Morningstar Sustainalytics

• Financial Services
• 700 & Above Employee

• Team Leader

  • Mar 2016 - Sep 2016

  Report progress and performance for team members; Responsible for quality control of research findings together with quality controllers; coaching and mentoring; product innovation and process improvements. Report progress and performance for team members; Responsible for quality control of research findings together with quality controllers; coaching and mentoring; product innovation and process improvements.



Survey Sampling International

• United States
• Market Research
• 400 - 500 Employee

• Project Manager

  • Mar 2011 - Mar 2016

  Ensure clear communication with other client services groups, vendors, partners or clients); Set-up and implement the strategy for projects to be delivered on time, on budget and on scope; Manage post-delivery project needs, preparing invoices. Ensure clear communication with other client services groups, vendors, partners or clients); Set-up and implement the strategy for projects to be delivered on time, on budget and on scope; Manage post-delivery project needs, preparing invoices.



Bosch Communication Center Magdeburg GmbH

• Germany
• 1 - 100 Employee

• Customer Care Team Lead

  • May 2009 - Mar 2011

  Supervise and coordinate activities of Customer Care Representatives (Monitor employee’s demeanor, technical accuracy, and conformity to company quality standards, policies and procedures); provide coaching and guidance; Manage/oversee staffing levels; Generate representatives’ performance reviews. Supervise and coordinate activities of Customer Care Representatives (Monitor employee’s demeanor, technical accuracy, and conformity to company quality standards, policies and procedures); provide coaching and guidance; Manage/oversee staffing levels; Generate representatives’ performance reviews.



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Customer Care Team Lead

  • Apr 2008 - May 2009

  Supervise and coordinate activities of Customer Care Representatives(Monitor employee’s demeanor, technical accuracy, and conformity tocompany quality standards, policies and procedures); provide coachingand guidance; Manage/oversee staffing levels; Generate representatives’performance reviews.

• Customer Care Representative

  • Sep 2005 - Apr 2008

  Offering correct information to the customers, regarding company'sproducts and services; Promoting the products and the services of thecompany; Processing all the necessary changes in the client's profile;Offering assistance and counseling to the clients; Recording all theimportant aspects of the conversation into specific databases.