Experience

Viking Europe

• Netherlands
• Retail Office Equipment
• 400 - 500 Employee

• Credit & Collection Specialist

  • Jun 2023 - Present

  Tasks:Monitoring team performancesCouching and developmentProcess quality checksDealing with bad debtorsDealing with customer's complainsTeam managementAchivements:Time managementStress managementNegotiation and collection skillsSelf confidence managementFraud prevention skillsPerforming trainings for new employees, part of the teamGiving and receiving feedbacks

• Credit & Collection Analyst

  • Feb 2022 - Jun 2023

  Tasks:Customer supportOffering support for credit relating queriesEvaluation of accounts in order to determine the value of the credit limitCredit limit adjustmentDebt collectionID Validation for customersSetting up new consumer/business accountsPeriodically maintenance of existing accountsTaking upfront payments with credit cardsIdentify/solve payment problems for credit card transactionsApproving credit card refundsInvestigation of accounts relating fraud attemptsOffering support for new employeesManaging orders on holdAchievements:Time managementStress managementNegotiation and collection skillsSelf confidence managementAbility to operate AS400 program, Microsoft Office Pack, Corrivo billing platform,Hybris, OutlookFraud prevention skillsPerforming trainings for new employees, part of the teamGiving and receiving feedbacks Show less



Avangard Imobiliare

• Cluj-Napoca, Cluj, Romania

• Real Estate Broker

  • Oct 2020 - Jan 2022

  Tasks: Continuous study of the real estate market in order to know the properties proposed by the owners for trading Proactive market prospecting, constantly informing customers and identifying their needs Preparing the documents/contracts for transactions Management of the relationship with clients and administration of internal and external documentation related to each client. Ending transactions. Achievements: Management of changes Time Management Organization Management Development of marketing knowledge in the real estate field Operating ImmoFlux, real estate CRM Development of negotiation skills and spontaneous adaptation Emotional intelligence Show less



Red Hotel

• Romania
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Oct 2018 - Mar 2020

  Tasks:Carrying out daily secretarial activitiesAnswering and directing phone callsCheck-in procedure for customersReceiving, registering, distributing to the involved departments, filing and archivingcorrespondence and messages received from partners, customers and otheremployeesDrafting of the business correspondence necessary to carry out the daily activitySending documents by post, fax, e-mailElaboration and drafting of documents and reports required by managementProviding technical and commercial support to customers and potential customersAchievements:Good knowledge of PC operation: MS Office, WORD, EXCEL, internet browsingTime and Organization ManagementMultitasking ManagementAbility to respect the deadlinesAttention to detail Show less

• Front Desk Agent

  • May 2017 - Oct 2018

  Tasks:Registration of reservations from online booking sites, registration of telephonereservations, from the hotel's official website, from travel agencies and walk-inreservations.In charge with invoicing the guestsEnsuring telephone support and meeting customer requirementsAchievements:Ability to operate the KW Hotel reservation programMaintenance of hotel profiles on online booking sitesAbility to operate the Smart Bill online invoicing platformCultural awareness Show less



Complex Keops Petroșani

• Petroşani, Hunedoara, România

• Barista

  • Jun 2013 - Aug 2013

  Tasks: Preparation of alcoholic and non-alcoholic beverages Stock of goods management Achievements: Knowledges of how to prepare an alcoholic/non-alcoholic beverage Tasks: Preparation of alcoholic and non-alcoholic beverages Stock of goods management Achievements: Knowledges of how to prepare an alcoholic/non-alcoholic beverage