Experience

Swicon IT Services srl. Romania

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Process Manager

  • Dec 2019 - Present

  - Working with all business stakeholders to prioritize projects and build the yearly roadmap for owned processes - Building projects plans including timelines, objectives and deliverables - Presenting insightful analysis and recommendations for optimizing the business performance - Being responsible for achieving the targeted business performance and all annual objectives - Leading and/or participating into global projects from his area of expertise - Offering guidance for the projects and programs with an increased level of complexity at global level - Revising results of projects and making recommendations for strategic decisions - Identify areas of improvement for owned processes and set strategies, start projects for achieving the improvements - Developing and maintaining the relations with business partners and offering advices for successful implementation of the recommendations for process improvements Show less



Open Media Network SRL

• • Feb 2019 - Sep 2019

  - Maintaining and developing relationships with business partners- Managing the stock of goods and doing forecasts, in order to avoid ovestocking or low stock situations- Keeping track of the entire supply chain of goods, from suppliers to transportation and storage; checking and approving shipping documents or/and invoices issued by our partners- Supervising and maintaining a high service level of the logistics team- Sending daily or periodical activity reports for the sales and financial department; give support and submit reports to stakeholders (flow of goods, inventory level, scrapped products)- Administrating and operating the website and back-end IT system; creating new product master files- Developing and testing the back-end software for a continuous improvement- Establish, maintain and identify potential improvements to working practices and procedures to enhance efficiency, cost-effectiveness and productivity- Identify opportunities and make recommendations in order to contribute to the continuous improvement of decisions and processes Show less

• • Feb 2017 - Jan 2019

  - Oversee daily sales and stock- Searching and finding the best solution for international transports in order to keep a steady stock of goods- Supervising and maintaining a high service level of the logistics team, from storage to delivery to our customers- Supervising and giving support for the call center in order to achieve and maintain established KPIs- Managing the Customer Support Department- Sending daily or periodical activity reports for the sales and financial department- Administrating and operating the website and back-end IT system Show less

• • Dec 2014 - Jan 2017

  - Answering incoming calls from customers and providing assistance- Maintaining a high quality level of service for our customers, from order placement to after-sale support- Supervising and giving support for the call center- Supervising the service level of the logistics team- Oversee daily sales and stock- Sending daily or periodical activity reports for the sales and financial department



Antena TV Group

• Romania
• Media Production
• 100 - 200 Employee

• Front Desk Receptionist

  • Aug 2013 - Dec 2014

  - Meeting and greeting guests and business partners - Receiving and distribution of incoming mail - Schedule and organize meetings - Sending daily or periodical activity reports - Meeting and greeting guests and business partners - Receiving and distribution of incoming mail - Schedule and organize meetings - Sending daily or periodical activity reports