Experience

CAPEX.com

• Gibraltar
• Financial Services
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2023 - Present

  - Provide 1st level IT support and assistance for various systems in a live environment. - Serve as the first point of contact for employees seeking technical assistance, all requests being centralized in a ticketing system. - Manage users accounts and subscriptions in various systems according with company procedures (onboarding, offboarding, etc.). - Escalate and help resolve technical incidents on key operations such as VoiP communication or Network connectivity. - Process financial transactions through the back-office portals of the payment processors (deposits, withdrawals, and other transfers). - Technical support, development and administration of Fintech, Back Office, and Marketing systems. Show less



eMAG

• Romania
• Technology, Information and Internet
• 700 & Above Employee

• Customer Care Agent

  • Nov 2022 - Jun 2023

  - Seller Protection and Operational department - Handling and resolving all issues raised by eMag sellers in their relationship with the platform and other sellers (intellectual property rights infringement, assistance in the assignment process, invoice cancellations and reversals, Genius activation, product uploads for campaigns, custom campaign settings, account health information, etc.). - Seller Protection and Operational department - Handling and resolving all issues raised by eMag sellers in their relationship with the platform and other sellers (intellectual property rights infringement, assistance in the assignment process, invoice cancellations and reversals, Genius activation, product uploads for campaigns, custom campaign settings, account health information, etc.).



Valoris Center

• Romania
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Back Office Employee

  • Aug 2022 - Oct 2022

  - BlueAir project (airline)- Solving back-office problems (unconfirmed payments, double payments, services added by passengers and unpaid, refunds to bank account, refunds to e-wallet) and helping new colleagues to solve current situations.- Working with various software: Cisco Finesse, Navitaire by AMADEUS, SkySpeed used for reservations, etc.- Working with payment services: Ecommpay, Twispay, PayOne.

• Call Center Agent

  • May 2022 - Aug 2022

  - BlueAir project (airline)- Answering calls, solving all problems and answering all questions related to BlueAir services (new bookings, payment issues, check-in assistance, etc).

• Call Center Agent

  • Feb 2022 - May 2022

  - Glovo project- Answering chats/calls, solving all the customers, couriers and collaborators problems.