Experience

Blugento România

• Romania
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Jul 2020 - Present

  💻Customer support ✓Resolve customer queries, recommend solutions and guide product users through features and functionalities (in house or 3rd party) ✓Have quick interventions in technical situations 👨‍💻Project Delivery ✓Do initial project general configuration & product catalog management ✓Have project trainings to help product users understand better how things work ✓Perform project before live testing to ensure quality goals are achieved 📈Process Improvement ✓Test new modules and functionalities and report bugs if necessary ✓Write technical and support articles to guide product users through the shop functionalities General knowledge of SEO, Google Analytics, Google Search Console, Facebook Pixel Show less



Taxi fleet company

• Cluj County, Romania

• Manager

  • Apr 2016 - Jul 2020

  🚕Manage the car fleet 🚕Keep primary accounting 🚕Stay in touch with regulatory authorities 🚕Manage the car fleet 🚕Keep primary accounting 🚕Stay in touch with regulatory authorities



TERMO SEIF - Thermal insulation glass manufacturer

• Cluj-Napoca, Cluj, Romania

• Operations Coordinator

  • Aug 2012 - Jun 2016

  🧷Working with managers and department heads to learn departmental needs and goals 🧷Delivering reports to department heads and management teams to provide insight into the overall efficiency of the organization 🧷Ensuring that all activities conform to local, federal, industry and company standards 🧷Identifying and resolving any problems in the production process 🧷Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made 🧷Working with managers and department heads to learn departmental needs and goals 🧷Delivering reports to department heads and management teams to provide insight into the overall efficiency of the organization 🧷Ensuring that all activities conform to local, federal, industry and company standards 🧷Identifying and resolving any problems in the production process 🧷Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made