Boey Choongkin
Senior Program Manager at SingPost Centre- Claim this Profile
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Bio
Credentials
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Data-Driven Decision-Making for Business Professionals
LinkedInDec, 2021- Sep, 2024 -
Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain
LinkedInDec, 2021- Sep, 2024
Experience
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SingPost Centre
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Singapore
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Retail
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1 - 100 Employee
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Senior Program Manager
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Jan 2014 - Present
Project Role -Scoping customer’s requirements for new projects (Operations, IT requirements, billing and etc.) -Pre-Sales Solutioning for new potential customers -Setup of Standard Operation Procedures (SOP) and roll out to regional countries. -Engage with different stakeholders across the company for for new projects or initiatives. -Conduct UAT and SIT testing for new customers (i.e. OMS integration with WMS warehousing, TMS system integration) -Post implementation for all the regional projects. -Work closely with the operation team and external vendors in ensure SLA are met. Customer Retention Role -Track and monitor KPIs and provide customer with regular performance report -Doing RCA for KPI failures -Conduct Monthly or quarterly business review with customers and area of improvements. -Manage the smooth running of after-sales program to ensure processes and KPIs are aligned to SOP/SOW -Anticipate and articulate customers’ issue and work within the organization to provide resolution. Continuous Improvement Role -Integration of vendor with QS tracking system to reduce the data latency and improve status accuracy into QS track and trace. -Setup of X12 EDI data format for status update and billing requirements for the high-tech customers. -On boarding of new final mile delivery agent and custom brokerage regional and vendor management for the High-Tech sector customers. -Introduction of return solution for marketplace customers. Setting up of domestic return centers, postal or courier return option. This is to enable the marketplace to have one stop solutions for their distribution needs. -Implementation of TMS integration with WMS in Asia Pacific for existing high tech vertical customers for both reverse and forward delivery. -Cost saving initiative in reducing custom entry fees by introducing BBX distribution for cross borders returns -Nominated members of the (BRP) for SingPost Group -Program lead for KAM in SingPost IT Systems Transformation Show less
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Program Manager
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Jun 2013 - Dec 2013
-Leading the operations and planning department (Domestics and Projects) and reports directly to the operations manager. Domestics Roles -Manage the domestics planning team to ensure all domestics orders are process promptly to meet the promised delivery date. -Manage the transportation planning team to ensure the daily orders are delivered as per the committed delivery date. -Decision making and approval for additional transportations request from external vendors. -Attending to customer’s queries such urgent orders, orders fulfillment status and ad hoc deliveries arrangements. -Resolving customer’s complaints such as wrong delivery, late delivery and etc. Projects Roles -Leading the domestics and overseas projects for the operations department. -Scoping of customers’ requirements for new projects. (Areas such as delivery, packing, billing, reports and etc.) -Leading the projects team in executing and monitoring of orders are within the project timeline. -Work with the warehouse team in fulfilling the postponent requirements such as tagging, colour coding, material treatment or machining and external inspection. -Tabulation of project progress or project expediting reports for project monitoring. -Conduct regular internal and external meeting with regard of the order fulfillment for the project’s orders. -Planning of delivery of the processed projects orders to work site or fabrication plants. -Ensure the billings of the project’s orders are accurate and timely. Show less
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Program Manager
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Aug 2012 - Jun 2013
-Scoping for customer’s requirements for new projects (Operations, IT requirements, billing and etc.) in the pre-implementation stage. -Setup of Standard Operation Procedures (SOP) and roll out to regional countries. -Engage with different stakeholders across the company to support customer’s requirements for new projects and existing accounts -Perform post implementation analysis for all the regional implemented projects. -Work closely with the operation team and external vendors to ensure customer’s key performances are met. -Manage the smooth running of after-sales program to ensure processes and KPIs are aligned to SOP/SOW -Effective communication internally and externally -Anticipate and articulate customers’ issue and work within the organization to provide resolution. -Track and monitor KPIs and provide customer with regular performance report -Conduct Monthly or quarterly business review with customers to present performance rating, manage corrective action plan and follow up with continuous improvement program. -Participate in root cause analysis, data review and process flow design -Any other duties assigned by immediate superior or management Show less
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Program manager
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Apr 2010 - Aug 2012
-Work closely with the operation team to ensure customer’s key performance indicators (KPI) are met. -Responsible for the research, design, development of appropriate measures of performance and ensure its effectiveness in monitoring and evaluating the success of account integration / process implementation -Set up and revising Standard Operating Procedures for allocated accounts. -Develop Business Continual Plan for allocated accounts ( Robert Bosch SEA Pte Ltd and Huawei Pte Ltd) -Implementation of new value added services (VAS) for Bosch CDC -Act as a key contact person to customers, key account managers and customer solutions managers for all operations, billing and request for quotation issues ( RFQ ) -Generate reports for annual stocking, monthly KPI reporting and billing purposes -Develop a one-stop logistics and value added services to customers. -Investigate and document all service failure for audit purpose (For customers and Panalpina’s quality audit purposes) -Oversee the whole warehousing operations (Warehousing activities eg: Inbound/ Outbound handling and import/ export functions) -Establish new import and export framework with new or existing freight forwarders. -Plan training program for the individual team members -Member of the safety committee for the Bosch CDC operations Show less
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Assistant Operation Executive
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Jan 2006 - Apr 2008
-Oversee the entire production line of pilot plant -Manage Bill Of Material (BOM) for pilot plant’s products -Monitor the store activities such as delivery, receiving and proper storage -Plan monthly master production schedule (MPS) -Manage the materials requirement planning system. -Planning of manpower allocation for the production. -Give trainings in areas such as food safety, GMP, and work place safety in pilot plant -Provide trainings and projects for attachment students (ITE, Polytechnic, University) -Creating production batch for goods produced to facilitate delivery. -Managing inventory for the pilot plant. (Safety stock, cycle stock, maximum stock level, reorder level and etc) -Monitoring of the demand and movement for the ingredients and finished products. -Ensuring smooth month end closing. -Generate monthly report (Wastage report, production report, and efficiency report and etc). -Oversee preparation of HACCP audit, year end financial audit Show less
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Assistant Inventory Controller
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Dec 2003 - Dec 2005
-Perform inventory management for the pilot plant warehouse -Generate delivery order (DO) for customers’ delivery -Oversees smooth warehouse inbound and outbound activities -Conduct monthly cycle count for the warehouse. -Planning of delivery schedule to internal customers. -Ensuring proper storage of raw materials and finished goods. -Tabulate monthly customers’ delivery report. -Monitor the demand of raw ingredients -Ensure timely delivery from suppliers and production. -Conduct regular warehouse fumigation. Show less
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Education
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2006 - 2007
RMIT University
Bachelor's Degree, Transport & Logistics Management -
1998 - 2001
Ngee Ann Polytechnic
Diploma in Logistics Engineering & Management
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