Experience

Biobot Analytics

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Director of Customer Success & Customer Support

  • Sep 2022 - 1 year 4 months

  Our mission is to transform wastewater infrastructure into public health observatories. Inspired by the potential of wastewater epidemiology, Biobot is the first company in the world to commercialize data from sewage.

• Associate Director, Customer Success

  • Oct 2021 - Sep 2022



WordStream by LocaliQ

• United States
• Advertising Services
• 1 - 100 Employee

• Associate Director, Customer Success

  • Jan 2020 - Aug 2021

  Led various teams and ultimately the entire Customer Success organization, overseeing a team of 25. Navigated team through integration with LOCALiQ, the Digital Marketing service of the Gannett/USA TODAY Network. Led upsell initiative to migrate legacy WordStream customers into LOCALiQ solutions.

• Senior Manager, Customer Success - Agency Team

  • Jun 2019 - Jan 2020

  Launched a new division of WordStream's Customer Success team focused specifically on Digital Marketing Agency customers.

• Manager, Customer Success

  • Apr 2017 - Jun 2019

  Boston, Massachusetts, United States Hired, onboarded, coached and developed a team of Customer Success Specialists.

• Customer Success Specialist

  • Oct 2014 - Apr 2017

  Boston, Massachusetts, United States Managed a portfolio of 150+ client accounts, providing software training and marketing consulting (Google, Microsoft and Facebook Advertising) to B2B SaaS customers in all industries around the world.



Vail Resorts

• United States
• Hospitality
• 700 & Above Employee

• Bilingual Ski Instructor

  • Nov 2012 - Apr 2014

  Vail, CO PSIA-certified ski instructor for English and Spanish-speaking clients.



Bleacher Report

• Spectator Sports
• 400 - 500 Employee

• Sports Media Intern

  • Oct 2012 - Dec 2012

  Wrote and published online articles covering a wide variety of sports. Promoted to Boston Celtics Featured Columnist position.