Experience

State Compensation Insurance Fund

• United States
• Insurance
• 700 & Above Employee

• Executive Vice President of Corporate Claims

  • Jan 2018 - Jul 2022

  Pleasanton, California

• Vice President of Corporate Claims/Consultant

  • Jan 2017 - Jan 2018

  Pleasanton, California



AIG

• United States
• Insurance
• 700 & Above Employee

• Senior Vice President, Head of Field Operations, Workers' Compensation

  • Aug 2013 - Apr 2016

  Oversight and leadership responsibility for 23 claim service center and satellite locations handling workers’ compensation claims across the United States. Total employee population up to 650 with 14 direct reports. •Developed a professional environment that promoted a culture of accountability, continuous improvement and positive results. •Up to 75,000 new claims managed annually across all claim service centers. •Claim service centers achieved technical excellence in 2015 which… Show more Oversight and leadership responsibility for 23 claim service center and satellite locations handling workers’ compensation claims across the United States. Total employee population up to 650 with 14 direct reports. •Developed a professional environment that promoted a culture of accountability, continuous improvement and positive results. •Up to 75,000 new claims managed annually across all claim service centers. •Claim service centers achieved technical excellence in 2015 which included loss of economic opportunity (leakage) of less than 1% and an overall best practices result of 93%. •Strong regulatory results achieved which included both California service centers successfully passing the State of California Profile Audit Review (PAR) in 2015. •Responsible for the successful execution of AIG’s strategic initiatives for Commercial Casualty Claims within the Field Operations organization. •Achieved a 20% reduction in overall expenses while increasing productivity and efficiencies within the organization, in addition to achieving a 15% improvement in employee engagement scores. •Participated in the development and successful implementation of an application used by workers’ compensation injured workers, utilizing smart phone technology, for claim interaction and status. •Participated in key stakeholder engagement to include strategic presentations to employees, customers, and brokers.

• Vice President, Western Region, Field Operations, Workers' Compensation

  • Jun 2008 - Aug 2013

  Oversight responsibility for 12 claim service center and satellite locations handling workers’ compensation claims across the western half of the country. •Responsible for implementing, executing, and ensuring adherence to AIG Best Practices and the Claim Service and Communication Practices to benefit our customers and business partners. •Ensured appropriate claim management protocols specific to claim file reserving, claim payments, and recoveries are effectively applied consistent… Show more Oversight responsibility for 12 claim service center and satellite locations handling workers’ compensation claims across the western half of the country. •Responsible for implementing, executing, and ensuring adherence to AIG Best Practices and the Claim Service and Communication Practices to benefit our customers and business partners. •Ensured appropriate claim management protocols specific to claim file reserving, claim payments, and recoveries are effectively applied consistent with company guidelines throughout all workers’ compensation claim operations. •Led claim service centers in executing business strategies in support of organizational objectives. •Participated in the development and implementation of the industry leading Predictive Modeling Tool for workers’ compensation claims which resulted in a significant reduction in loss costs and litigation rates with increased productivity and overall customer satisfaction. •Participated in the development and execution of a shared service strategy which resulted in increased productivity and efficiency while reducing overall loss costs and expenses.

• Assistant Vice President/Service Center Manager

  • Nov 1995 - Jun 2008

  Greater St. Louis Area Responsible for the leadership, technical work product, and customer service delivery of the largest workers’ compensation claim service center. Direct leadership of 150 claim employees who handled seven jurisdictions. •Implemented, executed and monitored claim policies, procedures and best practices to ensure accurate evaluations/reserving, claim dispositions and recoveries. •Transformational leadership during significant organizational changes which included restructure… Show more Responsible for the leadership, technical work product, and customer service delivery of the largest workers’ compensation claim service center. Direct leadership of 150 claim employees who handled seven jurisdictions. •Implemented, executed and monitored claim policies, procedures and best practices to ensure accurate evaluations/reserving, claim dispositions and recoveries. •Transformational leadership during significant organizational changes which included restructure, office consolidations, office closures and claims migration to an electronic platform. •Established a college recruitment/trainee development program focused on technical, customer service, and leadership readiness during an extended transformation period. •Received the “President’s Award” in 2006 in recognition for individual contributions to the claim organization. •Service Center received “Office of the Year” award in 2002 in recognition for the Clayton Service Center’s outstanding overall performance and customer service satisfaction.



HBE Corporation

• Construction
• 1 - 100 Employee

• Risk Manager

  • Mar 1995 - Nov 1995

  Greater St. Louis Area



Aetna Life & Casualty

• Claim Manager, Workers' Compensation

  • Nov 1992 - Mar 1995

  Sacramento, California Area

• Assistant Claim Manager

  • Mar 1988 - Nov 1992

  Sacramento, California Area

• Analyst

  • May 1987 - Mar 1988

  Hartford, Connecticut Area

• Claim Supervisor

  • Nov 1982 - May 1987

  Greater St. Louis Area

• Claim Representative/Senior Claim Representative

  • Feb 1978 - Nov 1982

  Greater St. Louis Area