Experience

ProCom Consulting, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Program Manager

  • Mar 2022 - Oct 2023

  Little Rock, Arkansas, United States Working with large wireless carrier to convert/migrate products and customer accounts from acquired company's legacy products and systems to client systems and migrate customers to the client's BSS/OSS systems stack. - Coordinating with business owners and SMEs to define development requirements for functional systems prerequisite to conversion/migration and managed through production delivery - Co-managing team of business and technical resources through product mapping and… Show more Working with large wireless carrier to convert/migrate products and customer accounts from acquired company's legacy products and systems to client systems and migrate customers to the client's BSS/OSS systems stack. - Coordinating with business owners and SMEs to define development requirements for functional systems prerequisite to conversion/migration and managed through production delivery - Co-managing team of business and technical resources through product mapping and required builds of Rate Plans, Features, SOCs, Discounts, and MACs Show less



Windstream Communications

• United States
• 1 - 100 Employee

• Principal - Project Management

  • Feb 2015 - Mar 2022

  Little Rock, Arkansas Worked in the company’s Integration Management Office overseeing the integration of people, systems, and processes from recently acquired companies. Provided similar oversight of pre-close activities for pending or in-progress Merger and Acquisition deals, shifting into Integration mode post-close.


AT&T Mobility
• United States
• Retail
• 1 - 100 Employee
• Senior Technical Director

  • Sep 2013 - Feb 2015

Allied Wireless
• United States
• Telecommunications
• Manager - Corporate Solutions

  • Apr 2010 - Sep 2013


Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Sr. Member of Technical Staff

  • Jan 2009 - Apr 2010

  Served as Program Manager over the transition/conversion of the 1.4 million legacy Alltel prepaid wireless customers to Verizon Wireless prepaid systems in 2009. Spent 1st quarter of 2010 as IT Client Account Manager for Verizon Wireless.

• Sr. Program Manager

  • May 2000 - Jan 2009

  Served as program manager over all 2008 projects aimed at improving Alltel's prepaid wireless service in terms of customer experience as well as increasing profitability. Had oversight of ten major projects in 2007 related to Alltel's prepaid product offerings in 2007. Other experience at Alltel includes: Sr. Project analyst, Manager of group of project managers in customer service organization, and maintenance of web-based information repository used by retail and customer service groups.



Acxiom

• United States
• Advertising Services
• 700 & Above Employee

• Account Service Representative

  • Mar 1999 - Mar 2000

  Worked directly with clients to develop technical documents for custom programming. Delivered specifications to mainframe programmers. Tested programs to ensure accuracy of logic in production. Documented that all processing steps were compliant with corporate quality assurance standards.



Aristotle

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• HTML Programmer

  • Dec 1998 - Mar 1999

  Built and maintained client web sites.



Stroud Marble Company

• Co-Owner/Partner

  • Jul 1994 - Jun 1997

  Company: located in Kilgore, Texas, manufactured and installed custom cultured marble bath fixtures and solid-surface kitchen countertops. Roles: Managed up to ten employees. Conducted outside sales. Served two terms on Board of Directors, East Texas Builders Association, 1996 – 1997.