Project Manager

• May 2022 - Present

Assistant Account Manager

• Dec 2014 - May 2022

Administrative Related Tasks: Organized, managed, and completed project deliverables in time-sensitive environment. Monitored task progression and ensured detail-specific objectives were met within project and operational parameters. Developed, instituted, and updated standard operating procedures, site technical training manuals, and all documents related to training policies and procedures. Developed weekly, monthly, and quarterly presentations to client and corporate leadership to include info-graphic representation of relevant site data. Created training documentation templates to be utilized at other site implementation for training program and procedures. Excelled at written and verbal communication to develop project deliverables and express task progress and completion. Mastered use of technology specific to administrative duties to allow for timely completion of overlapping projects. Leadership Related Tasks: Utilized emotional intelligence to balance business and staff needs to ensure strong workflow completion on daily basis. Mentored staff to meet their succession goals in conjunction with increasing value provided to business objectives. Organized monthly and quarterly training sessions with staff to work toward knowledge improvement and growth in relation to individual staff goals. Resolved personnel disputes, relations, and training through management of Supervisory team. Maintained relationships with training sources for site, including communication with APD, AFR, EMS, and DHS. Security Related Tasks: Worked directly with staff to meet tactical interaction standards concentrating on officer safety principles. Managed incident scene control through staff and law enforcement coordination. Certified instructor in hand-to-hand combat, chemical agent, handcuffing, first aid, CPR, and AED. Provided staff supplemental training on situational awareness, persuasive communication, use of force de-escalation, emergency preparedness, and terrorism awareness. Show less

Contract Work

• Jun 2010 - Feb 2018

Instituted and optimized Point of Sale systems. Hired and trained employees. Contacted vendors for purposes of ordering and processing stock. Planned, created, and implemented store advertisements and sales campaigns, through in-store and off-site advertisement. Planned, organized, and designed store flow layout to best fit sales projections. Designed customer graphics for sale in individual stores. Skills above utilized throughout contract work listed below.Advertisement Manager for Brand UNLTD | October 2013 - January 2014Advertisement Manager for Inizio LLC | April 2013 - November 2013Freelance Graphic Design | June 2010 - February 2018 Show less

Family Care Taker

• Jan 2014 - Sep 2014

Managed multiple financial institutions including property care and maintenance, bill management, and healthcare treatment plans. Worked with law enforcement and institute specialists on treatment plans and home care. Provided general home care through communication with medical representatives.

Store Manager

• Oct 2014 - Dec 2014

Designed and Maintained employee training process and procedures. Developed location layout, setup style, and product orientation and display based on site location data for improvement in sales. Maintained documentation related to employee hiring, training, and development in addition to documentation of site sales, sales goals, and other business measure-ables. Increased site sales opportunities through customer service and communication, product knowledge, and detailed product explanations. Designed and Maintained employee training process and procedures. Developed location layout, setup style, and product orientation and display based on site location data for improvement in sales. Maintained documentation related to employee hiring, training, and development in addition to documentation of site sales, sales goals, and other business measure-ables. Increased site sales opportunities through customer service and communication, product knowledge, and detailed product explanations.

Front End Supervisor

• Aug 2012 - Mar 2013

●FRONT END SUPERVISOR● Jan 2013 – Mar 2013 Maintained and managed front of store, optimized register and front employee operations, performed regular customer interactions and provided customer service, processed smaller stock items for front area, processed merchandise for disposal, and relayed information between employees and upper management. ●CASHIER/RETAIL SALES ASSOCIATE● Dec 2013 – Jan 2013 Operated front end register, provided customer service, straightened and organized various store departments, and utilized basic loss prevention techniques to reduce theft of items. ●SEASONAL EMPLOYEE● Aug 2012 – Dec 2013 Assisted with general store duties, and covered areas to ensure proper operation during the holiday season. Show less

Skating Car Hop

• Jun 2011 - Jul 2012