Experience

Thames Clippers
• United Kingdom
• Travel Arrangements
• 100 - 200 Employee
• Sales Manager

  • Aug 2017 - Present

Hospitality Line
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Sales Manager

  • Mar 2017 - Aug 2017


Ripley's Believe It Or Not! London

• United Kingdom
• Entertainment Providers

• Sales Manager

  • Jul 2016 - Mar 2017

  My main tasks include to maintain the relationship with trade partners, B2B and concierge clients. Build up new relationships with FIT & Group Trade accounts and negotiate rates for existing partners.Contract trade clients and set up discounts and offers for OTAs, student agencies and youth tour operators.Represent Ripley’s Believe It or Not! London on trade shows like WTM, ITB and BIM to meet existing clients and build up new relationships. Attend monthly meetings and events of the Golden Keys and represent the company on networking events organised by associations like Visit Britain, ETOA or UKinbound.Organise familiarisation trips to build up product knowledge for existing and new partners and introduce the attraction. Look after the Coach Market and Coach Tour Operators also maintain the good relation with CTA. Show less

• Trade Sales and Marketing at Ripley's Believe It or Not! London

  • Nov 2015 - Jul 2016



Encore Tickets Ltd

• Concierge and Sales Manager

  • Mar 2015 - Oct 2015

  As a Sales Manager my responsibility was to build up good relationship and look after our retail and concierge clients. I had to reach the targets and goals set for my hotels. Increase sales volume and bring on board target hotels making and offering better deals than our competitors. Set up discounts and offers for retail shops and partners. Build up a strong connection between our clients and the trade team.

• Trade Reservation Agent

  • Nov 2012 - Mar 2015

  As Trade Reservation Agent for a major events ticketing company my responsibilities included taking commercial bookings from both national and international tourist agencies, hotels and retail shops. Bookings could be for individuals or groups and there are often tight deadlines involved.I have built up excellent working relationships within the industry and within three months of joining the company I was voted employee of the month and this year I was given the Star of the Year award.



Golden Tours

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Reservation Agent

  • Sep 2010 - Nov 2012

  As Reservation Agent my role included providing information to clients via telephone, email and face to face. As well as arranging and amending bookings, I was also involved in complaint handling and resolution and general customer services duties. Also I supervised the walking tours, made the rota of the tour guides. As Reservation Agent my role included providing information to clients via telephone, email and face to face. As well as arranging and amending bookings, I was also involved in complaint handling and resolution and general customer services duties. Also I supervised the walking tours, made the rota of the tour guides.



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Feb 2008 - Jul 2010

  As Customer Service Agent for the helpdesk, my tasks included providing information, password resets, dealing with incoming and outgoing post and general customer service duties as well as escalating enquiries to the relevant contacts. As Customer Service Agent for the helpdesk, my tasks included providing information, password resets, dealing with incoming and outgoing post and general customer service duties as well as escalating enquiries to the relevant contacts.