Experience

Independent Life Insurance Agent

• United States
• Insurance
• 1 - 100 Employee

• Life Insurance Specialist

  • Mar 2015 - Present

  I'm focused on servicing the needs of the clients. I'm focused on servicing the needs of the clients.


SelectQuote Insurance Services
• United States
• Insurance
• 700 & Above Employee
• Sales Specialist

  • Nov 2020 - Feb 2021


Allsource pps

• United States
• Human Resources Services
• 1 - 100 Employee

• Operations Manager II

  • Jul 2016 - Mar 2020

  In-Flight Service Tower is responsible for handling operationally critical flight attendant and customer issues. Position supports all flight attendant operational concerns, the on-time initiative, safety, and the interests of our business partners (ACS, OCC, Catering, Cabin Service, and Scheduling). Monitors and, when applicable, disputes IFS delays. Sends delay investigations to the crew and their Field Service Managers. Records and tracks customer and flight attendant issues handled by the IFS Tower. Participates in Emergency Action/Response drills. Responds to requests from Flight Attendants for catering, cabin service, maintenance, scheduling and other operational issues. Provide assistance to on-board leaders for customer issues while in-flight. Logs and completes reports in FACTS for all calls for Maintenance, Catering, Cabin Service, In Flight Entertainment, etc. Prepares and completes required shift, delay and other reports for In Flight management information and review. Practices safety-conscious behaviors in all operational processes and procedures Show less



Georgia Correctional Industries

• Printing Services
• 1 - 100 Employee

• Inside Sales Representative

  • Jul 2015 - Oct 2015

  * Promote and sell products and services * Maintain client database * Complete competitive bids as assigned by management * Resolve promotional allowance, rebate, and pricing discrepancies by researching reported details * Promote and sell products and services * Maintain client database * Complete competitive bids as assigned by management * Resolve promotional allowance, rebate, and pricing discrepancies by researching reported details



JenCare Medical

• United States
• Medical Practices

• Patient Community Relations Specialist

  • Sep 2013 - Apr 2015

  • Increase membership with the use of presentations and tours. • Use of Salesforce to manage leads and confirmed memberships. • Educated seniors on the benefits of selecting JenCare as their primary care providers. * Work with community business partners to develop initiatives that will result in new memberships for Jencare. • Increase membership with the use of presentations and tours. • Use of Salesforce to manage leads and confirmed memberships. • Educated seniors on the benefits of selecting JenCare as their primary care providers. * Work with community business partners to develop initiatives that will result in new memberships for Jencare.



AT&T Mobility

• United States
• Retail
• 1 - 100 Employee

• Retention Sales

  • Nov 2012 - Sep 2013

  Recruited to handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offer alternative solutions where appropriate with the objective of retaining customer's business. Make financial decisions to protect/collect revenues and adjusts customer accounts. Achieve sales quota and have a broad working knowledge of AT&T practices and operations and demonstrate continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. • Top 20 YTD performers in retention of customers with a 107% target save rate. • Great listening skills and the ability to use my tools to implement a workable solution. Show less



DELTA AIR LINES, Inc

• Germany
• Business Consulting and Services

• Global Sales Account Executive

  • Apr 2008 - Sep 2011

  Managed global and domestic accounts, which generated sales leads and information sharing and support. Negotiated contract terms with price structure across the different business units and countries. Worked closely with external Account managers to execute a go-to-market strategy for clients. Provided accurate forecast opportunities for planning and effectively identify and leverage. • Managed a portfolio of 25 accounts, which generated $120 million in revenue in a year • Collaborated with other account managers and executives to prepare and delivered performance updates and quarterly business reviews. • Ranked in top 15% out 200 Global sales representatives • Upsold add-on services to existing customers generated incremental revenue of $3 million per quarter • Recommended the cost and pricing of proposals • Addressed customer questions and concerns regarding products, prices, and availability • Developed and expanded existing customer sales by 8% year or year (YOY) • Delivered exceptional account service to strengthen customer loyalty Show less



Delta Air Lines, Inc.

• Germany
• Business Consulting and Services

• Sales Account Executive

  • Oct 2005 - Apr 2008

  Managed a $12M portfolio increasing YOY revenue by 4% in 2006 to 2007.Increased revenue by 8% negotiating contracts with Corporate Leaders. Evaluated performance of newly acquired territorial contracts to establish baseline performance. Built relationships with Corporate Clients, offering incentives for high performance. Mentored Corporate Clients that meet only 70% of expected Sales goals. Assumed ownership of assigned territory by being accountable for work projects and client development.Prospected for new clients by asking need based questions. Show less

• Performance Leader

  • Jan 2005 - Oct 2005

  Provided leadership to front line work teams and the operation. Oversaw and coordinated operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery, and other key performance indicators. Served as operational liaison between Delta and all contracted business partners. Encouraged leadership development through mentoring, on-the-job training, and delegation. Responsible for the timely completion and delivery of performance appraisals, quality assurance observations, and performance discussions. Encouraged employee recognition as well as continued education to assist employees in growth. Show less