Bobby Gargantilla
Senior Technical Writer at iGEN Technologies Inc.- Claim this Profile
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English Professional working proficiency
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Filipino Native or bilingual proficiency
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Bio
Paul Anthony De Leon
Romeo is very passionate about his work as a technical writer. He was new to the payments industry when he joined our team. His eagerness to learn new things and share his expertise related to our project are the qualities that I commend most about him. He proactively raises questions or clarifications when anything is not clear and always see to it that all his assigned tasks are delivered on time.
Peter Cheng
Bobby is a very dependable TW. He has good knowledge of the application by directly testing them to make sure the documentation matches what the function is supposed to perform, instead of just relying on specifications. Bobby is a fast learner and produce quality reference documents even if provided only with limited time. Very independent and great communicator as well.
Paul Anthony De Leon
Romeo is very passionate about his work as a technical writer. He was new to the payments industry when he joined our team. His eagerness to learn new things and share his expertise related to our project are the qualities that I commend most about him. He proactively raises questions or clarifications when anything is not clear and always see to it that all his assigned tasks are delivered on time.
Peter Cheng
Bobby is a very dependable TW. He has good knowledge of the application by directly testing them to make sure the documentation matches what the function is supposed to perform, instead of just relying on specifications. Bobby is a fast learner and produce quality reference documents even if provided only with limited time. Very independent and great communicator as well.
Paul Anthony De Leon
Romeo is very passionate about his work as a technical writer. He was new to the payments industry when he joined our team. His eagerness to learn new things and share his expertise related to our project are the qualities that I commend most about him. He proactively raises questions or clarifications when anything is not clear and always see to it that all his assigned tasks are delivered on time.
Peter Cheng
Bobby is a very dependable TW. He has good knowledge of the application by directly testing them to make sure the documentation matches what the function is supposed to perform, instead of just relying on specifications. Bobby is a fast learner and produce quality reference documents even if provided only with limited time. Very independent and great communicator as well.
Paul Anthony De Leon
Romeo is very passionate about his work as a technical writer. He was new to the payments industry when he joined our team. His eagerness to learn new things and share his expertise related to our project are the qualities that I commend most about him. He proactively raises questions or clarifications when anything is not clear and always see to it that all his assigned tasks are delivered on time.
Peter Cheng
Bobby is a very dependable TW. He has good knowledge of the application by directly testing them to make sure the documentation matches what the function is supposed to perform, instead of just relying on specifications. Bobby is a fast learner and produce quality reference documents even if provided only with limited time. Very independent and great communicator as well.
Experience
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iGEN Technologies Inc.
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Canada
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Senior Technical Writer
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Mar 2019 - Present
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Verifone
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United States
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Financial Services
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700 & Above Employee
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Technical Writer
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Jun 2017 - Oct 2018
* Create, plan, write, and update user guides, API documents, hardware specification, and other required ad-hoc documents. * Prepare Release Notes or maintenance documents for publication or internal distribution. * Resolve documentation-related issues or updates reported by developers, QAs, or other users of the document. * Create, plan, write, and update user guides, API documents, hardware specification, and other required ad-hoc documents. * Prepare Release Notes or maintenance documents for publication or internal distribution. * Resolve documentation-related issues or updates reported by developers, QAs, or other users of the document.
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Infor
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United States
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Software Development
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700 & Above Employee
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Information Developer
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Jul 2015 - Jun 2017
* Review product changes, determine scope of edits, and prepare publication request for documentation of assigned products. * Collaborate with Product Managers (PM), Release Managers (RM), Development team, and QAs to deliver high-quality documentation for the assigned projects. * Revise documentation to incorporate product updates and enhancements requested by customers or internal users. * Proofread and edit documentation to ensure consistency of language and style. * Review product changes, determine scope of edits, and prepare publication request for documentation of assigned products. * Collaborate with Product Managers (PM), Release Managers (RM), Development team, and QAs to deliver high-quality documentation for the assigned projects. * Revise documentation to incorporate product updates and enhancements requested by customers or internal users. * Proofread and edit documentation to ensure consistency of language and style.
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ASUS
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Taiwan
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Computer Hardware Manufacturing
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700 & Above Employee
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Technical Publications Engineer
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Dec 2012 - Dec 2014
* Authored and created new flyers, leaflets, and quick start guides using Adobe InDesign. * Collaborated with R&D, PMs, and foreign translators to deliver high quality user guides, user manuals, configuration guides, and other product related documents for print or online use. * Contributed in creating, updating, and refining the team’s Manual Style Guide. * Helped manage and maintain the usability of the team’s source files and templates. * Authored and created new flyers, leaflets, and quick start guides using Adobe InDesign. * Collaborated with R&D, PMs, and foreign translators to deliver high quality user guides, user manuals, configuration guides, and other product related documents for print or online use. * Contributed in creating, updating, and refining the team’s Manual Style Guide. * Helped manage and maintain the usability of the team’s source files and templates.
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Innodata- Isogen Technologies Private Limited
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India
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Information Technology & Services
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1 - 100 Employee
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Senior Technical Writer
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Apr 2008 - Nov 2012
* Created and updated technical and online documentation using Adobe FrameMaker for the company’s priority client. * Worked with Product engineers and PMs to create Release Notes * Resolve or escalate documentation bugs. * Created and updated technical and online documentation using Adobe FrameMaker for the company’s priority client. * Worked with Product engineers and PMs to create Release Notes * Resolve or escalate documentation bugs.
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Global Mobile Technologies - GMT
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Côte d'Ivoire
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Information Technology & Services
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Senior Technical Writer
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Sep 2007 - Feb 2008
Created Functional Specifications Document (FSD), Requirement Documents (RD), and other project-related documents. Created Functional Specifications Document (FSD), Requirement Documents (RD), and other project-related documents.
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SAP Functional Analyst MM-WM
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Dec 2006 - Sep 2007
* Performed SAP MM Warehouse Management System (WMS) related configurations or enhancements based on requirements or user-filed requests.* Documented and validated existing business processes and procedures as pre-requisite for ISO certification.
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Senior Technical Writer
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Sep 2003 - Dec 2006
* Established the IT Department’s internal Documentation team; trained and supervised four writers. * Designed templates and defined documentation standards for internal use.* Wrote internal user manuals, system manuals, training modules, and other documents for field IT engineer's use.* Prepared Configuration Change Request (CCR) on existing Point of Sale (POS) system for bug fixes, system enhancements, or feature upgrades.
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The Professional Group (TPG) Corporation
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Boni Avenue, Edsa Mandaluyong Philippines
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Systems Analysts
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Jul 2002 - Dec 2002
* Documented company business processes and procedures for possible system enhancement or upgrade. * Helped with the procurement of the Executive Information System (EIS) that replaced the company’s legacy software. * Conducted project-related end user trainings, seminars, and research work. * Documented company business processes and procedures for possible system enhancement or upgrade. * Helped with the procurement of the Executive Information System (EIS) that replaced the company’s legacy software. * Conducted project-related end user trainings, seminars, and research work.
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Education
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Rizal Technological University
Bachelor’s Degree, Computer Engineering
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