Experience

My Electric Home

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Sales and Operations

  • Nov 2022 - Present

  Assisting homeowners electrify their homes! As home electrification technology improves and the federal government increases incentives to go Electric, it's a phenomenal time to make this improvements to our homes. An electric home is more efficient, saves money, improves home air quality, and is better for our planet. At My Electric Home, we facilitate the process of installing - Solar Panels - EV Chargers - SPAN Electrical Panels - Heat Pumps - Electric Water Heaters / Heat Pump Water Heaters



Boys & Girls Clubs of America

• United States
• Non-profit Organizations
• 700 & Above Employee

• Board Member

  • Jan 2020 - Dec 2021

  - Co-chaired Diversity, Equity, and Inclusion Committee; Conducted small group conversations with board members that led to Board Requirements changes and additional funding for DEI & Mental Health support in our clubs - Spearheaded raising over $10,000 in donations and matching gifts between personal contributions and the CarMax Foundation (via CarMax Vancouver) for the Southwest Washington Club in 2019 - Organized and Coached weekly Open Gym Basketball for at risk young adults - Co-chaired Diversity, Equity, and Inclusion Committee; Conducted small group conversations with board members that led to Board Requirements changes and additional funding for DEI & Mental Health support in our clubs - Spearheaded raising over $10,000 in donations and matching gifts between personal contributions and the CarMax Foundation (via CarMax Vancouver) for the Southwest Washington Club in 2019 - Organized and Coached weekly Open Gym Basketball for at risk young adults



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director, Sales Innovation

  • Jun 2021 - Nov 2021

  After 5 years running stores, I returned to CarMax Corporate to manage 7 former Location General Managers as we influenced the tech Product organization in design and change management rollout of the tools that will allow CarMax to buy and sell vehicles fully online in the future

• Senior Manager

  • Dec 2020 - May 2021

  Spent several months working with the strategy teams creating Carmax's Customer Experience Centers (call centers) that serve as the focal point for CarMax's Omnichannel operations

• Location Manager

  • Jul 2018 - Nov 2020

  Grand opened the CarMax branch in Vancouver, WA (Portland market) as the Location General Manager - Hired and trained a staff of 3 managers, 20 cross functional associates, and 2 auto technicians - Responsible for Sales, DMV compliance, Vehicle Purchasing, and Vehicle Repair metrics and performance along Associate Development and EngagementKey Accomplishments:- The store has exceeded all Key Performance Metrics in its first two, customer service scores in the Top 5 percent of the company, and was recognized as a Top 10 performing store across the company (200+ locations) in 3 of the first 12 months- Promoted more associates and managers to the next level than any other store in the region- Served as the training store for two teams preparing for grand opening based on Vancouvers GO successIn addition to running the store, I have completed several initiatives that have been influenced strategy and daily operations of CarMax locations across the country

• Cross Functional Store Manager

  • Oct 2017 - Jul 2018

  Grand opened the CarMax location in Golden, CO as the only manager with CarMax Cross Functional store experience. Hired and trained 15 associates prior to the Grand Opening, and served as the leader for the stores DMV and processing operations

• Cross Functional Store Manager

  • Oct 2015 - Oct 2017

  Trained in all aspects of working in a CarMax (Sales, DMV processing, Merchandising, Inventory Management, Associate Development) to transition from a corporate data analyst role into a store leadership role

• Senior Strategy Analyst

  • Dec 2013 - Oct 2015

  Took on increased responsibility including more independent and complex projects, supervision of other analysts, and recruiting/interviewing potential analyst hires.My main Individual Contributor project was born when I observed inconsistencies and lost profit from inconsistent pricing on CarMax's vehicle transfer network (customers paying to move cars to their closest store). I sold leadership on taking on this project, and developed a new strategy that increased overall sales by 3% and made CarMax an additional $10mil annually in additional profit.

• Business Analyst

  • Aug 2011 - Dec 2013

  I supported the CarMax sales team through data analytics and research and development. Skills employed included extensive Excel and SQL coding, PowerBI report building, and frequent store visits for observations and experimentation. My main project was building an alogorithm to recommend cars from 35,000+ vehicle inventory based on customer preferences, resulting in a 10% increase in conversion to sale at pilot stores and was built into CarMax’s Customer Management System for all stores