Experience

UNICON International

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Client Services Manager

  • May 2012 - Present

  * Work with members of technical and sales teams to evaluate business opportunities and develop proposals based on our customer needs, collaborating with subject matter experts within the organization to develop appropriate responses for Request for Proposals (RFP's). *Uncover client needs through various direct contact methods, i.e. face to face meetings, phone calls,presentations, etc. * Manage exiting client accounts with a high level of service and quality * Expand IT client base by exploring new accounts and deepening relationship within established accounts * Work with and manage recruiting team to fulfill client needs including; reviewing resumes, Interviewing and submitting qualified candidates, facilitating client interviews, delivering employees, etc. *Manage employees working at existing and new accounts, including performance annual reviews: coordinate with Human Resources on employment -related issues/concerns * Maintain database of accurate client information and interactions as they occur * Complete internal administrative paperwork in regards to hires, changes and terminations.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Color & Monochrome Solutions Sales Executive

  • Apr 2010 - Apr 2012

  - Achieve sales quota for Color and Monochrome Products and Services. - Demonstrate subject matter expertise in assigned product areas, especially the Docucolor family of products. - Responsible for product line, application development, customer retention, territory penetration and volume growth. - Collaborate with Account Manager and Sales Reps on development and execution of account strategies. - Generate and grow business for major accounts. - Communicate the company’s Color and/or Monochrome strategies and direction to key decision makers. - Develop business applications for Color and Monochrome product lines. - Support Account Managers in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. - Take responsibility for closing business. - Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services.



Blackwell Consulting Services of Ohio

• Business Development Executive

  • Feb 2007 - Apr 2010

  Duties and Responsibilities • Proven Successful track record in identifying and capturing new business opportunities within a business development capacity • Proven ability to influence, negotiate and gain commitment at all organizational levels, especially senior levels • Proven ability to establish new relationships with new clients within an emerging market • High professional ethics, good judgment, the ability to take decisive action • Superb communication (verbal and written) and interpersonal skills • Demonstrated ability to build strategic “C-level” client relationships • Contact established and prospective clients to offer information technology resources and solutions • Schedule daily cold calls, and road calls to inform business leads of our services • Schedule clients and prospective client meetings obtain service requirements • Able to adapt to changes in a positive manner • Perform sales presentations • Provide formal updates to supervisor and/or upper management on a weekly basis • Communicate productivity as well as unpleasant updates to my supervisor regularly • Prepare requisition forms and forward them to the technical recruiter. • Assist technical recruiter when needed • Track progress of sales leads on the CRM Contact manager • Conduct formal communications with current or prospective commercial accounts by faxing, email, preparing letters, phone calls, or face-to-face conversations • Meet sales goals established be supervisor and/or upper management • Document sales procedures • Participate in and lead the development, presentation and sales of a value proposition • Demonstrated leadership abilities with proven track record of effectively prioritizing in a multitasking environment • Generate weekly accountability reports (eg. Status Reports and Sales Report) • Manage office account managers, recruiters and technical



Compuware Corporation

• Sr. Account Manager

  • Jan 2004 - Feb 2007

  • Prospect for staffing opportunities within existing and new accounts, including placing professional staff and products, managing projects, or outsourcing the development and application maintenance • Proven experience in selling SOA solutions • Qualify sales opportunities by obtaining a valid requirement from decision-makers and secure up-front agreement that they will buy from Compuware if presented with the right candidate and/ or solution • Communicate hiring needs to recruiting, as they become known • Present qualified candidates to the client, sell their skills, and attempt to close the sale during the interview process • Day to day overseeing of customer account activity • Negotiate profitable contracts for Compuware by proposing rates within our target range • Ensure that Professional Services Agreements and Services Orders are signed for all sales • Collect all monies owed to Compuware and manage account receivables at less than 60 days • Find and develop new business opportunities • Build relationships with existing clients from supplier to business partner •Maintain service level with clients that exceed their expectations • Participate in and lead the development, presentation and sales of a value proposition •Superior management skills • Maintain a current account plan for each client that details their business and IT objectives and their key relationships, our current business with the client, and our plans to grow the business within the account • Communicate project goals to professional staff, and the role the staff plays in meeting the goals and growing the business • Manage administrative functions for professional staff on client assignments, such as collecting timesheets and expense reports, providing performance and salary reviews, providing service recognition awards, and handling performance issues



Commercial Network

• Sr. Account/Recruiting Manager

  • Mar 2001 - Jan 2004

  Responsibilities included coordination and management of all sales, including implementation of strategic pricing and marketing plans, creating a pipeline to funnel information to both senior management and subordinates and the tracking and monitoring of sales. Noted for particular ability to link company priorities to strategic sales strategies and providing internal consulting on the management of the process and the people. Also maintained accounts, this included but not limited to: problem resolutions, invoicing issues, and customer contact on a daily basis.



Aerotek, Inc. /Tek Systems

• Sr. Technical Recruiter/Account Manager

  • Apr 1997 - Mar 2001

  Promotion to Account Manager as a result of record breaking placements. Responsible for developing accounts with fortune 500 companies throughout Ohio. Estimated and submitted bids and proposals. Negotiated contracts for staff augmentation. Established business through cold calls and meetings with company executives. Directed recruiting team. Developed and attended technical and non -technical job fair. Responsible for information systems; both contract and permanent placements. Conducted candidate searches through a variety of Internet resources including user groups, newsgroups and recruiting sites. Searches included Oracle, Informix, Administrators, Architects and Developers. HR responsibilities included drug testing and background checks, as well as negotiating benefit packages (medical, 401K, life insurance, and stock options). Qualify candidates through cold calls, reference checks, e-mails, correspondence and telephone screens. Coordinated candidate interviews and counseled candidates on client requirements. Negotiated salary requirements. Successfully placed over 45 contract and/or permanent employees with various companies within Ohio. Participated in technical job fairs.