Information Systems Security Manager

• Aug 2021 - Present

Information Systems Security Manager

• Sep 2018 - Present

In my role as Information Systems Security Manager: To streamline day-to-day operational activities, I supervised staff personnel along with training on common threats and cybersecurity best practices. For the prevention of security issues, I verified systems updates, the creation of action plans for data breaches, and improvements in procedures on a quarterly basis. To steer user provisioning initiatives and accomplished safe sign-ins, I verified credentialing policies, security, and maintenance. I also verified and maintained data integrity and adherence to regulatory guidelines and legal requirements in collaboration with key personnel. My key contributions include: • Ensured accuracy of regulations, terms and conditions, and policies/procedures through daily monitoring of operations. • Achieved 98% effectiveness score in certifying command cyber defense program.

Departmental Manager

• Jun 2015 - Sep 2018

In my role as Departmental Manager: I supported and guided teams while promoting operational best practices, which improved team efficiency and productivity. I set and monitored performance goals for staff personnel and provided feedback as well as required methodologies. For high job satisfaction for employees, I balanced workloads, updated policies as per changing conditions, and enforced safety standards. For enhanced employee retention and company morale, I built productive relationships with cross-team members. I also ensured transparency for the decision-making process by engaging with cross-functional management personnel. My key contributions include: • Controlled costs and maintained inventory levels while ordering required materials and reporting discrepancies. • Highlighted and addressed performance gaps and delivered coaching and leadership to 24 subordinates. • Administered all training requirements, gaining a 95% score in a 'no notice inspection' by IG.

Deputy Director

• Jun 2014 - Jun 2015

In my role as Deputy Director: For continuous improvement and robust client engagement, I delivered data outcomes to internal/external staff members while supervising 60 information systems professionals. To accomplish set objectives, I collaborated with tactical/operational agencies and led information systems and communications program operations as well as future plans. I also directed various functions, including determining agenda, planning and heading the implementation of programs/updates, and facilitating business decisions making and reporting. My key contributions include: • Optimized operational efficiency through enhanced coordination across the organization. • Played a key role in modernizing operations with strategic process improvements. • Concluded implementation of communications system valued at $1.5M.

Divisional Manager

• Nov 2012 - Jun 2014

In my role as Divisional Manager: To improve cross-functional organizational capacity, I coordinated priorities, functions, and common goals via liaison with multiple departments. I ensured alignment of job allocation and schedules with dynamics business needs while factoring in processes and employee knowledge. I adjusted/optimized communications operations and spearheaded productivity by monitoring and documenting operational progress by addressing areas for improvement. I also facilitated decision-makers on employee performance and training needs by providing required information and feedback. My key contributions include: • Upskilled cross-teams for enhanced team agility and performance. • Directed 22 personnel for robust management of communications equipment with 100% uptime. • Headed over 300 hours of training on communications and networking systems.

Senior Network Administrator

• Oct 2010 - Nov 2012

In my role as Supervisor: I supported a major upgrade to two separate networks, including 30 servers, 2400 user assets, and 5000 user accounts. I headed and monitored the team's activities and ensured compliance with provided instructions, operational requirements, and safety standards. My key contribution includes: • Received high appraisal in two evaluations conducted by the navy along with recommendations for promotion to CPO and LDO. (Evaluations available on request.) In my role as Supervisor: I supported a major upgrade to two separate networks, including 30 servers, 2400 user assets, and 5000 user accounts. I headed and monitored the team's activities and ensured compliance with provided instructions, operational requirements, and safety standards. My key contribution includes: • Received high appraisal in two evaluations conducted by the navy along with recommendations for promotion to CPO and LDO. (Evaluations available on request.)

Senior Communications Supervisor

• Jun 2007 - Oct 2010

In my role as Commander and Cryptologic Technician (Information Systems): To safeguard communications, I offered consistent device/network security. I resolved technical issues through software/hardware installation, modification, and repair. I trained users on the proper utilization of equipment and software programs. For smooth flow of information, I logged information for reporting and ensuring confidentiality. I built client relationships for excellent customer service and problem resolution. I ensured the provision of a positive user experience via management of clients' expectations regarding support/technology functionality. I also integrated and assured adherence to security policies, while distributing updates to end-users. My key contributions include: • Established basic end-user troubleshooting/desktop support on Windows, Linux, and Mac systems. • Facilitated non-technical internal users via Tier 1 IT support through desk-side support services along with installation, configuration, and patching of user hardware/software. • Planned and implemented messaging system across the southeast region in the US involving 21 individual commands and training to 28 supervisors on system operation.