Experience

BuybackBoss.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Operational Specialist

  • Sep 2020 - Present

  • Directed day-to-day logistical operations to new team members. • Upheld code of conduct and maintained professionalism in stressful situations. • Coordinated with unit leadership, direct superiors & the CEO for taskings and managed subordinates to execute. • Test devices that customers send into us and then ship them out to customers that buy those devices from our selling platforms. • Supervised more than $20000 in high-value equipment, maintaining zero loss record over a two-year time period • Assured all products were tracked through our shipping process and maintained client satisfaction and company standards. • Review over 100 online orders and shipments resulting in an increase in processing time with a high level of accuracy. • Handle customer interactions and complaints throughout the process to assure all orders are handled within company standards allowing Buyback boss to limit its liability with faulty devices and maintain positive feedback from its customers. • Excel company standards by testing and processing over 25 devices tested hourly and through the system, resulting in an increase in order processing. Show less



Brookdale North Scottsdale

• United States

• Receptionist

  • Mar 2020 - Oct 2020

  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance. • Answered central telephone system and directed calls accordingly. • Responded to inquiries from callers seeking information. • Managed multiple tasks and met time-sensitive deadlines. • Corresponded with clients through email, telephone or postal mail. • Sorted, received and distributed mail correspondence between departments and personnel. • Oversaw tracking of all new residents and their medical profiles. • Managed over 25 calls a day during a high stress covid period providing a positive interaction to each caller. Show less



Park Avenue Customs

• United States

• Office Administrator

  • Sep 2018 - Mar 2020

  • Reached out to 30 customers daily about their quotes for upcoming projects and assured everything was coordinated to get the project started. • Organized paperwork such as charts and reports for office needs. • Supported office staff and operational requirements with administrative tasks. • Managed financial documentations such as expense reports and invoices. • Facilitated organized record retrieval and access by maintaining filing system. • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions. • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions. • Managed the tracking of weekly payroll through excel and assured timely delivery of checks to over 40 employees. Show less



Dutch Bros Coffee

• United States
• Food and Beverage Services
• 700 & Above Employee

• Barista

  • May 2015 - Mar 2018

  • Greeting customers and getting their orders, inquire about their life and day. • Pleasantly interacted with customers during hectic periods to promote fun, positive environment. • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. • Controlled line and crowd with quick, efficient service. • Trained new team members with positive reinforcement and respectful, encouraging coaching. Managed over 400 customers’ orders daily resulting in an increase of revenue by upselling and providing a positive customer experience. Show less