Experience

Heilind Electronics

• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Product Manager

  • Jun 2023 - Present

• Product Marketing Assistant

  • Mar 2021 - Jun 2023



Cuyahoga County Public Library

• United States
• Libraries
• 300 - 400 Employee

• Branch Services Clerk

  • Oct 2018 - Mar 2021

  South Euclid •Checked materials in and out for patrons using Sierra •Created library accounts for patrons while promoting and answering questions about library services and •Executed new passports, answered passport questions, and took passport photos



Cleveland Heights-University Heights Public Library

• United States
• Libraries
• 1 - 100 Employee

• Adult Services Intern

  • May 2019 - Jul 2019

  •Answered reference questions and provided technology assistance •Provided readers’ advisory services to patrons by creating book displays and contributing to Height Libraries’ readers’ advisory blog, Matchmakers •Selected and recommended books to be purchased for Heights Public Library branches using Baker and Taylor’s Title Source 360



Embrace Pet Insurance

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2017 - Mar 2018

  •Answered incoming calls in a timely and professional manner •Determined the best coverage and sold policies to customers while developing personal relationships •Responded to questions about insurance products, both over the phone and via e-mail •Updated customer billing and contact information



Kent State University

• United States
• Higher Education
• 700 & Above Employee

• Cataloging Graduate Student Assistant

  • Aug 2016 - Jul 2017

  • Copy and original cataloging of new acquisitions and gift materials in MARC following RDA Standards using Sierra and OCLC Connexion Client • Worked independently and on a team to perform data entry and meet cataloging demands • Did original cataloging of Electronic Theses and Dissertations • Created and updated Name Authority Records (NACO work) • Created training and instruction materials



Cleveland State University

• United States
• Higher Education
• 700 & Above Employee

• Library Assistant

  • Aug 2012 - May 2016

  Cleveland/Akron, Ohio Area User Services Assistant • Checked in and checked out materials for patrons using Millennium and SIRSIDynix Symphony • Provided quick research and answered queries in-person and over the phone. • Assisted patrons with a variety of library services, including scanners, catalog searching, and computer software Interlibrary Loan Student Assistant • Responsible for processing, finding, and sending ILLiad lending requests • Created and updated patron records in Millennium and… Show more User Services Assistant • Checked in and checked out materials for patrons using Millennium and SIRSIDynix Symphony • Provided quick research and answered queries in-person and over the phone. • Assisted patrons with a variety of library services, including scanners, catalog searching, and computer software Interlibrary Loan Student Assistant • Responsible for processing, finding, and sending ILLiad lending requests • Created and updated patron records in Millennium and ILLiad • Provided department customer service in-person and over the phone including password resets and request updates • Trained 3 student assistants and updated training materials Show less