Experience

MAC'S Hardware
• Retail
• Assistant Store Manager

  • Feb 2020 - Present


Capital One

• Egypt
• Leasing Non-residential Real Estate

• Operations Production Coordinator

  • Feb 2012 - Feb 2020

  Started in US-Card doing general customer service. Selected to assist with the escalations department in handling sensitive calls. Selected to work a pilot program that would assist Payment Exceptions with their payment queries. Became a Subject Matter Expert in Payment Exceptions and assisted Payment Investigations with many cases month to month. Joined Manual Fulfilment late 2014 and fulfilled requests from customers for statement copies, account specific letters and account terms. These requests are fulfilled through general mail or via electronic fax. Show less



Midco Connections

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Order Support Specialist

  • May 2011 - Jan 2012

  Computed accurate sales prices for purchase transactions. Provided an elevated customer experience to generate a loyal clientele. Guaranteed positive customer experiences and resolved all customer complaints. Helped drive sales goals and achieve monthly quota figures. Take inbound orders for a specialized group that prides itself on being absolute experts on over 25 different accounts. Computed accurate sales prices for purchase transactions. Provided an elevated customer experience to generate a loyal clientele. Guaranteed positive customer experiences and resolved all customer complaints. Helped drive sales goals and achieve monthly quota figures. Take inbound orders for a specialized group that prides itself on being absolute experts on over 25 different accounts.



CenturyLink (Formerly Qwest)

• Senior Sales and Service Account Manager

  • Nov 2009 - Apr 2011

  Earned the 2010 DirecTV "It’s Showtime" contests Grand Prize of $10,000. Received certifications in regards to exceptional customer service and customer accommodations. Consistently exceeded above floor average sales numbers on a monthly basis. Earned the 2010 DirecTV "It’s Showtime" contests Grand Prize of $10,000. Received certifications in regards to exceptional customer service and customer accommodations. Consistently exceeded above floor average sales numbers on a monthly basis.