Deputy Meeting & Banqueting Manager

• Apr 2023 - Present

Meeting & Banqueting Supervisor

• Dec 2022 - Mar 2023

C&B Manager

• May 2022 - Dec 2022

Duty Manager

• Mar 2022 - Dec 2022

Duty Manager

• Sep 2021 - Feb 2022

Assistant General Manager

• Jul 2020 - Sep 2021

- Work in 4* hotel with 329 rooms;- Monitoring whether standard operating procedures are implemented in each department on a daily basis;- Attending daily hotel management meetings on current tasks and issues;- Daily analysis of income and expenses. Control of accommodation units, public spaces, environment and beaches;- Control the appearance of the buffet table before and during breakfast and dinner;- Daily communication with guests and hotel staff;- Manage guest complaints and quality costs;- Evaluation of workers. Managing by Example;- Also, I have function as Health & Safety manager in hotel (responsible for all situations during COVID 19 pandemic, implementing and monitoring procedure in every hotel department);- Crisis management;- Communication with tourist representatives in the hotel;- Insurance and claim reporting;- Working on inventory of small inventory and fixed assets;- Learning budgeting working hours. Show less

Apprentice in Hotel Operations

• Jun 2019 - Jun 2020

- Work in all departments of the hotel (Kitchen, Restaurants and Bars, Reception, Household, Animation, Maintenance) in order to get better acquainted with the work and specifics of each department;- Also work in human resources (interviewing, selection and selection of the best candidates for the Valamar scholarship);- In the administrative building, introduction to the departments (Accounting, Marketing, Sales, Controlling and Strategic Planning, F&B, Human Resources, Quality Department, Public Relations, etc.). Show less

Front Desk Receptionist

• Mar 2019 - May 2019

- Professional and honest communication during check-in, stay and check-out of the guest; - Providing hotel, resort, city and activity services; - Charging for used products and services; - Professional and polite handling of guest complaints; - Fulfilling wishes and requirements; - Timely response to calls and e-mails; - Receiving reservations and allocating rooms; - Work in Protel (PMS in hotel); - Arranging and ordering of transport services, places in restaurants; - Taking care of the equipment, tidiness and cleanliness of the reception; - Daily communication with other departments for the purpose of providing excellent service; - Issuing keys and directing guests to their rooms. Show less

Eco Driver

• Jun 2017 - Oct 2017

- Transportation of guests and luggage to their villa; - Providing information about the resort, the city and the surrounding restaurants and activities; - Taking care of the correctness, tidiness and cleanliness of transport vehicles; - Providing help with check-in and check-out; - Availability to guests 24/7; - Providing fast, timely and excellent service. - Transportation of guests and luggage to their villa; - Providing information about the resort, the city and the surrounding restaurants and activities; - Taking care of the correctness, tidiness and cleanliness of transport vehicles; - Providing help with check-in and check-out; - Availability to guests 24/7; - Providing fast, timely and excellent service.