LINC Intake Coordinator

• Nov 2022 - Present

LARC caseworker

• Jul 2021 - Sep 2022

• Interviewed immigrants, refugees, and Ukrainian clients (CUAET) initially to support their settlement and make better language outcomes• Wrote referral notes to refer clients to appropriate internal and external settlement programs to meet client’s needs • Provided refugees and immigrants with a personalized language referral based on interviews for better language outcomes • Collaborated with other departments internally and other services to provide organization externally

Program Support Worker

• Mar 2021 - Jun 2021

• Provided clients with a personalized language referral which includes accurate information on the availability and wait times of IRCC-funded language programs.• Responsible for language assessment administration; registration, referral, request exit form, re-referral, updating LINC classes, answering LINC inquiry• Performed a variety of clerical duties including filing, internal data entry, iCARE data entry, and monthly reports to IRCC • Cooperated with other LINC provide organizations and other departments for clients’ better language outcomes Show less

Client support worker

• Dec 2020 - Mar 2021

• Responsible for conducting large volumes of centralized intake processes• Documented client files and maintained accurate records, and provided relevant analyses following established procedures• Validated client on iCARE(immigration Contribution Agreement Reporting Environment)• Referred non-permanent resident clients to settlement organizations and mainstreams agencies

Program Assistant

• Nov 2020 - Dec 2020

• Assisted the client services team by ensuring a warm and welcoming environment for clients• Answered all incoming calls, client emails, and general inquiries; determine the nature of the inquiries and forward the said message(s) to the appropriate individuals in the Organization• Performed clerical duties; answering phone calls, replying to emails, photocopying, organizing documents, managing office supplies inventory, monthly reports• Took responsible for liaising with other settlement agencies through e-mails and phone calls to arrange appointments for clients Show less

ECE

• Dec 2019 - Oct 2020

• Supported children’s life skills, behaviors, and physical challenges • Programmed arts, gross motor, fine motor, numeracy, literacy and social skills • Prepared meals and activities • Care daily: prepared meals, safety, health • Engaged with parents and children • Supported children’s life skills, behaviors, and physical challenges • Programmed arts, gross motor, fine motor, numeracy, literacy and social skills • Prepared meals and activities • Care daily: prepared meals, safety, health • Engaged with parents and children

ECE

• May 2016 - Jul 2019

• Engaged with family and children about the educational process • Supported children’s life skills, behaviors, and physical challenges • Programmed arts, gross motor, numeracy, and social skills • Prepared activities and projects • Collaborated with co-workers, families, and children • Wrote newsletters and government forms • Engaged with family and children about the educational process • Supported children’s life skills, behaviors, and physical challenges • Programmed arts, gross motor, numeracy, and social skills • Prepared activities and projects • Collaborated with co-workers, families, and children • Wrote newsletters and government forms

Teacher Assistant

• Feb 2015 - Feb 2016

• Engaged with family and children • Assisted classroom programs • Listened to parent’s concerns about their child’s development • Prepared events for families and children • Provided educational support • Engaged with family and children • Assisted classroom programs • Listened to parent’s concerns about their child’s development • Prepared events for families and children • Provided educational support