Realtor

• Nov 2018 - Present

Licensed Realtor

• Feb 2013 - Present

Senior Franchise Business Consultant

• Aug 2016 - Jan 2017

Provide consultation services and support to corporate assigned Franchisees in the areas ofproduction, operation, marketing, personnel management, financial and business development.Managed a Team of two direct reports responsible for ongoing product optimization and accountmanagement.Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Managed annual external audit.Reviewed files, records and other documents to obtain information and respond to requests.Implemented client training (business and technical) and supervised software integration on client'swebsite.

Franchise Business Consultant

• Jan 2009 - Jun 2016

• Franchise Business Consultant – An experienced professional who provides expert knowledge of the SERVPRO® operating system.• Compliance Manager - The person in charge of identifying, addressing and reporting any Franchisee’s gaps in the performance and execution of the Franchise License Agreement or the National Accounts Participation Agreement protocols. • Specialist - A person with extensive knowledge and ability in the marketing, office or production areas of a small business.• Instructor - A person with excellent presentation skills that is certified to deliver Continuing Education classes for Insurance Agents and Adjusters in Kentucky.

Process Manager

• May 2008 - Feb 2009

Analyze, create, improve and implement new processes and practices across various functional areas of Humana, evaluating the effects of your process changes by quantitatively and qualitatively measuring them against internal and external benchmarks.Analyze and identify key processes that need to be improved. Identify and resolve barriers to performance from determining root cause analysis, creating process mapping and resolution. Implement changes to existing processes, then track and measure their effectiveness. Oversee the improvement process. Ensure standardization of processes within and between all market areas. Research and promote the implementation of best practices.

Account Installation Manager

• May 2006 - May 2008

Account Installation Manager Provide guidance to internal matrix partners and external customers during the implementation of a groups healthcare options using the appropriate methodologies and tools. Managed multiple implementations simultaneously while serving as a liaison between operational and functional areas. Acted as Champion for the customer in order to facilitate error-free installations across multiple departments (including Enrollment, Billing, operating systems, Claims, Customer Service, ID Cards, Vendor Management and coordination.• Managed the end-to-end processes for account implementations and renewals from Sales to Operational units• Facilitate/participate in client meetings and obtain appropriate approvals on decision documents to meet client needs. • Monitor the collection and reporting of metrics needed to determine accuracy and efficiency of installation projects• Resolve post-implementation problems and lead post-implementation stabilization processes

I/T Enrollment Systems (Team Lead) Humana Inc.

• Nov 2005 - Apr 2006

- Enrollment Systems Support  Development Team Lead analyzing errors within multiple databases and applications.  Identify triage methods and generate SQL scripts to mitigate critical data and systems errors.  Use knowledge of the Humana business processes to correct and update system deficiencies and data errors across multiple systems.  Develop procedures allowing the business processes and logic to be performed in India representing a significant cost-savings to Humana IncTechnical Skills PL/SQL,  Oracle 9i Query Generation,  Query Writing/Executing,  Business Analysis Database Administrator,  Manage Database Roles/Permissions/User Access

Manager, Training Development

• Jan 2000 - Nov 2005

Responsible for training and curriculum planning, events management, budget development, committee coordination, formal and informal communications, desktop publishing, data management, and service/product promotion.Coordinator Skills:Managing all preparation, execution and follow up on company training courses to ensure that an effective program is maintained  Created over 150 accounts in five years; Developed marketing strategy for both individual and company-based sales; Created streamlined sales process; Worked with company HR departments for smooth delivery and contract execution; Created incentive plans for sales department; Worked with small businesses to help create funding lines for training; Worked with Chamber of Commerce Technology Council; Worked after-sales relationships to continue relationship building;

Owner/Operator

• 1996 - 2000

. Responsibilities Include: Development and implementation of Mama Litas Pizza’s business plan which includes: product concept, product cost, business financials, forecasting of labor, profit and loss; Marketing/advertising products by establishing community relationships using fund raising activities; Designing advertisement campaigns via mail and radio; Managing day-to-day operations: (i.e., scheduling, accounts receivable, accounts payable, cash flow management, personnel functions and employee moral and welfare). Professional Achievements: Created Mama Lita’s Pizza restaurant from the ground up by creating recipe ingredients, logo and determining/managing the development of the location site; Organized sales contracts with local community and businesses via fund raising efforts and advertising campaigns. Increased sales 180% for 2 years; Developed Mama Lita’s Personnel Manual detailing procedures for hiring, corporate structure, salary structure, training, incentives and employee development/welfare;

Owner/Operator

• Feb 1992 - Feb 1997

. Responsibilities Include: Managing day-to-day operations which includes: scheduling, accounts receivable, accounts payable; cash flow management, personnel functions, employee moral and welfare, and marketing and advertising. . Responsibilities Include: Managing day-to-day operations which includes: scheduling, accounts receivable, accounts payable; cash flow management, personnel functions, employee moral and welfare, and marketing and advertising.