Experience

Cigna & CMB Life Insurance Company Limited

• China
• Insurance
• 100 - 200 Employee

• 客户服务主管

  • Nov 2020 - Present

  I working as customer service team leader in Cigna & CMB insurance. My basic responsibilities including assisting member or hospital to check medical insurance benefit, making outpatient appointment, providing basic medical refferal for insured person, explaining claim status and denial reason appropriately, resolving insured person's concern and managing online chat CSR team. As I working as team leader, I also need to make sure my team members have fully learnt the most update policy terms, learnt the key points for new insurance plan in order to they can provide correct information to clients and reduce special approval rates. In addition, I will give team members advice based on their kpi. It will help them to work much efficiently. And our clients will have better experience. Show less



Cigna Insurance Services

• United Kingdom
• Insurance
• 500 - 600 Employee

• Senior CSR

  • Mar 2018 - Nov 2020

  Assist member or hospital to check medical insurance benefit. Making outpatient appiontment and offer basic medical refferal for insured person. Explaining claim status, resolve insured person's concern and any other administrative job. Assist member or hospital to check medical insurance benefit. Making outpatient appiontment and offer basic medical refferal for insured person. Explaining claim status, resolve insured person's concern and any other administrative job.



Telexpress

• Taiwan
• IT Services and IT Consulting
• 1 - 100 Employee

• English customer specialist

  • Apr 2017 - Feb 2018

  Offer Nespresso coffee machine techonology support, assit guest to place order, reply daily e-mail and other admin job. Offer Nespresso coffee machine techonology support, assit guest to place order, reply daily e-mail and other admin job.



Park Hyatt Shanghai

• China
• Hospitality
• 1 - 100 Employee

• Belldesk supervisor

  • Jul 2011 - Apr 2017

  Researching information for clients. Assisting guests to book any restaurant, tickets, arrange car rental service and reply e-mail. In addition, I also need to manage daily operation and administrative work for our department. Researching information for clients. Assisting guests to book any restaurant, tickets, arrange car rental service and reply e-mail. In addition, I also need to manage daily operation and administrative work for our department.