Bob Laidlaw
Chief Operating Officer at TLM Technologies- Claim this Profile
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Bio
Andrew MacKenzie -
Bob set the benchmark for others to follow - A true asset to any Business Involved in delivering "Quality Service". His passion for customers and his staff is a true example of the word "Professional" . As a Senior Director - He always had time for me to council , advise and to think outside the Box .
Phil Lee LLb (Hons) PgDip
Fearless leader, challenges the status quo, a natural continuous improvement seeker. Totally comfortable with reacting, managing and realising the opportunities of continual change. Respected by clients and colleagues for being a deliverer. Above all reliable, honest and gem of a bloke inside and outside of work.
Andrew MacKenzie -
Bob set the benchmark for others to follow - A true asset to any Business Involved in delivering "Quality Service". His passion for customers and his staff is a true example of the word "Professional" . As a Senior Director - He always had time for me to council , advise and to think outside the Box .
Phil Lee LLb (Hons) PgDip
Fearless leader, challenges the status quo, a natural continuous improvement seeker. Totally comfortable with reacting, managing and realising the opportunities of continual change. Respected by clients and colleagues for being a deliverer. Above all reliable, honest and gem of a bloke inside and outside of work.
Andrew MacKenzie -
Bob set the benchmark for others to follow - A true asset to any Business Involved in delivering "Quality Service". His passion for customers and his staff is a true example of the word "Professional" . As a Senior Director - He always had time for me to council , advise and to think outside the Box .
Phil Lee LLb (Hons) PgDip
Fearless leader, challenges the status quo, a natural continuous improvement seeker. Totally comfortable with reacting, managing and realising the opportunities of continual change. Respected by clients and colleagues for being a deliverer. Above all reliable, honest and gem of a bloke inside and outside of work.
Andrew MacKenzie -
Bob set the benchmark for others to follow - A true asset to any Business Involved in delivering "Quality Service". His passion for customers and his staff is a true example of the word "Professional" . As a Senior Director - He always had time for me to council , advise and to think outside the Box .
Phil Lee LLb (Hons) PgDip
Fearless leader, challenges the status quo, a natural continuous improvement seeker. Totally comfortable with reacting, managing and realising the opportunities of continual change. Respected by clients and colleagues for being a deliverer. Above all reliable, honest and gem of a bloke inside and outside of work.
Experience
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TLM Technologies
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Operating Officer
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Apr 2020 - Present
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Head Of Support Services
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Jan 2020 - Apr 2020
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Orbis Tech
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United Kingdom
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Software Development
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1 - 100 Employee
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Chief Operating Officer (UK Region)
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Oct 2018 - Dec 2019
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Business Development Director
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Dec 2016 - Oct 2018
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Director
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May 2015 - Oct 2018
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Group Operations Director
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Apr 2013 - Oct 2018
• Responsible for delivery of services covering petrol forecourt dispenser and associated equipment as well as EPOS and back office systems. • Project management of process to gain BS EN ISO 9001:2008 certification and Self Verification status of dispensers under the W&M Act 1985 – section 11A. • Responsible for HR and HSE matters. • Account Management for major account. • Overseeing the development of predictive software for the provision of a proactive Facilities Management service.
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Business Development Director @ TLM Technologies
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Apr 2013 - Oct 2018
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Operations Director
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Feb 1999 - Mar 2013
Responsibility for the delivery of installation and support services for the provision of EPOS solutions to the Petrol Forecourt and Convenience Store sector. This role takes in the management of teams involved in Inside Sales, Pre - Sales, Project Management, Client Training, Staging and Stock Management, Installations and Customer Helpdesk Support. The role also carries budget and major account management responsibility Responsibility for the delivery of installation and support services for the provision of EPOS solutions to the Petrol Forecourt and Convenience Store sector. This role takes in the management of teams involved in Inside Sales, Pre - Sales, Project Management, Client Training, Staging and Stock Management, Installations and Customer Helpdesk Support. The role also carries budget and major account management responsibility
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Customer Services Manager
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Apr 1987 - Feb 1999
Customer Services Manager Customer Services Manager
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Department of Work and Pensions
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Software Development
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700 & Above Employee
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Executive Officer
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Apr 1979 - Feb 1999
Various duties including benefit administration, fraud investigation, debt collection and facilities management. Various duties including benefit administration, fraud investigation, debt collection and facilities management.
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Cashier
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Sep 1974 - Apr 1979
Cashier Cashier
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Education
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1967 - 1974
Sir Henry Cooper, Kingston Upon Hull
Community
