Experience

Coreio Inc.

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance Manager

  • Jun 2016 - Present

  General Functions: Providing management and administrative support for day-to-day operations of the Coreio Quality configuration center (QCC) Managing quality assurance technicians on all teams while performing the role of first level point of contact for; Coreio clients, sales and the VP of life cycle services. General functions include: Maintaining strict adherence to budgets and staffing levels. Monitoring and review of staff performance. Managing all facets of the QCC LAN infrastructure from design and implementation to support and trouble shooting. Interface with various internal Coreio departments to facilitate the customized configuration and delivery of orders received from our clients.Ensuring orders are prepared and shipped in accordance with the clients specified instructions.Creation and maintenance of client documentation and quality check sheets. Implementation and adherence to the ISO 9001:2015 Quality System Standards; yearly audits and re-certification's. Training staff in ISO quality standards, client imaging and technical requirements and procedures, client documentation, and health and safety standards. Tracking, scheduling and reporting employee vacation and sick time to payroll. Work load balancing among the QCC teams.Ensuring staff maintain Coreio standards regarding telephony, Email, dress code and overall professional work ethic. Maintaining clean and safe work environment as per Ontario health and safety act & regulations. Show less



MicroAge

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Manager of Quality Configuration Center

  • 1985 - Jun 2016

  Responsible for the management and administration of production quotas, LAN implementation and design, technical support and problem resolution, all staffing requirements; budgets, hiring, and training for the Quality Configuration Center. (QCC) Management representative for Health and Safety committee. ISO 9001:2008 Quality Administrator. General Functions: Providing administrative and management support for day-to-day operations of the QCC department and technicians on all teams while performing the role of first level point of QCC contact for; MicroAge clients, sales and the Director of operations. General functions include: Maintaining strict adherence to budgets and staffing levels.Monitor and review staff performance. Maintaining and managing all facets of the MicroAge QCC LAN infrastructure from design and implementation to support and trouble shooting. Interface with various internal MicroAge departments to facilitate the customized configuration and delivery of orders received from our clients.Ensuring orders are prepared and shipped in accordance with the clients specified instructions.Creation and maintenance of client documentation and quality check sheets. Implementation and adherence to the ISO 9001:2008 Quality System Standards; yearly audits and recertification’s. Training staff in ISO quality standards, client imaging and technical requirements and procedures, client documentation, and health and safety standards. Tracking, scheduling and reporting employee vacation and sick time to payroll. Work load balancing among the QCC teams.Ensuring staff maintain MicroAge standards regarding telephony, Email, dress code and overall professional work ethic. Maintaining clean and safe work environment as per Ontario health and safety act & regulations. Show less